Memorex 32023223 20x DVD won't burn DVDs

Good Day

I was wondering if someone could help me. I just purchased this dvd burner. The problem I am having is that I was able to burn a video dvd with the bonus light scribe disc that came with the burner. I then went to use the dvd-r's I had left over from before my last burner died. It would not record to the dvd-r's. It would encode the video to my harddrive but when it shouls open up and begin the writing process it fails every time. tried with 5 different dvd's but of same variety. Checked specs and it says it is both dvd+ and dvd-. Anyone have any ideas. Doesn't really pop up with an error message just tells me process failed. Thanks
 
tried with 5 different dvd's but of same variety.
If you mean you've tried 5 different brands of DVD media, then I'd say your drive is defective. I would try to exchange it.

BTW, it seems like an older model even though you might have just bought it. 20X has been superceded by 22X and 24X.
 
Thanks. I think I figured the problem but have no idea how it happened. it seems the decoder for the computrer which unlocks the css somehow vanished. Which I find a little confusing as I do not have that computer hooked up to the internet or install software. I use it for one thing to burn movies.
 
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