The technical support people say if I can change the keyboard myself, then they'll simply ship me a new keyboard which I would have to change myself. Otherwise, I will have to send them the laptop which is a lot of hassle and the shipping would suck 
Can anyone here help me remove/replace the keyboard for an Acer Aspire 5672WLMi ??
Can anyone here help me remove/replace the keyboard for an Acer Aspire 5672WLMi ??