I’m back seeking assistance for another computer. I recently got excellent help from Bobbye cleaning up my current computer. The process went so well that I felt confident to try fixing my old computer which stopped working in November. First, I got some advice on the Windows OS forum last week to get the computer to run (it wouldn’t go to the Windows load screen – was stuck in a loop on a black screen followed by “Boot Failure: System Halted”). Resetting the defaults in the Bios Utility got it cycle to the logo page and onto the Windows log on. So, it’s running and now it’s time to get rid of all of the viruses and malware.
The computer is old but I want to keep as a second/backup. It’s a 2002 Gateway with Intel Pentium 4 2.53 GHz; 512MB RAM; 80GB UATA100 7200RPM; Windows XP – HE.
Although there wasn’t a specific issue/instance that caused the computer to stop working (that I know of), it was running slow, and there were other issues that still continue.
I have removed programs that are no longer used (just found some file remnants that I will delete through Explore), ran TFC, removed Norton360 and installed Avira instead, installed Comodo and Firefox, reset cookies for all browsers, and removed 4 items from the startup (although I know there are many more that will go).
Afterward, I completed the 8-steps V/M and now see that there are 3 trojans, ad/spyware and other possible concerns that need to be addressed. I also have these two problems:
(Bobbye - if you're available to help I'd appreciate working with you again. If not, I welcome other assistance!)
The computer is old but I want to keep as a second/backup. It’s a 2002 Gateway with Intel Pentium 4 2.53 GHz; 512MB RAM; 80GB UATA100 7200RPM; Windows XP – HE.
Although there wasn’t a specific issue/instance that caused the computer to stop working (that I know of), it was running slow, and there were other issues that still continue.
I have removed programs that are no longer used (just found some file remnants that I will delete through Explore), ran TFC, removed Norton360 and installed Avira instead, installed Comodo and Firefox, reset cookies for all browsers, and removed 4 items from the startup (although I know there are many more that will go).
Afterward, I completed the 8-steps V/M and now see that there are 3 trojans, ad/spyware and other possible concerns that need to be addressed. I also have these two problems:
- Cannot access Google.com (I can access other countries, i.e. google.co.in, ~.com.hk, etc., but not the US site). And, I cannot access any Google site associated with U.S. Google like gmail. This also affects using Firefox since they utilize the US Google site.
- Internet Properties home page “default” has been hijacked by an offensive website (thebestse.com). I’m able to type in my own selection, which remains in place but I’d like the offensive site gone and removed from where ever it’s hiding.
(Bobbye - if you're available to help I'd appreciate working with you again. If not, I welcome other assistance!)