8-Steps Complete - please help

[jackietr33horn]

Hello,

I have been having a number of issues with my XP system. I first noticed losing the XP 'appearance'. I then noticed losing audio playback. I also lost my installed printers and my system restore points were gone. Other than that, my system has trouble mounting an external USB hard drive and I am having issues installing / uninstalling certain software. I get an error relating to the Windows Installer (unable to access).

I have been working on solving these issues without any luck. I just completed the 'UPDATED 8-step Viruses/Spyware/Malware Preliminary Removal Instructions' and have attached my log files. If anyone could lend some help, it would be greatly appreciated.

I have not attached the SuperAntiSpyware log as I was unable to install it on my system. This related to the Windows Installer error I mentioned earlier. I was also unable to update Java for this reason.

Any help would be great. If you have any questions, please let me know.

Thank you in advance. Happy New Year!

 

[brucethetech]

elaborate on losing the "xp appearance". do you mean theme, wallpaper, or icons? You lost ur access to the System directory that where the installer engine and printer spooler reside.

 

[jackietr33horn]

elaborate on 'XP Appearance'

Hi, Thanks for the question. In regards to losing the 'XP Appearance':

I didn't lose the wallpaper or icons, but the overall look of the GUI is a classic Windows look. Does that make sense?

When I access the 'Display Properties' window, under the 'Theme' tab, I no longer have a Windows XP theme option. Under the 'Appearance' tab, I only have 'Windows Classic Style' under the 'window and buttons' drop down menu. From what I remember, there should be XP appearance options, right?

So, you think I have lost access to the System directory that where the installer engine and printer spooler reside? Is there a way to resolve this?

Thanks for the help! Mike