Hi, Firstly, great website you have running here. Its a great source of information and has helped me solved some things already. Anyway, the other week my internet explorer wouldn't load. When I performed a scan of my computer it found a trojan which was removed (well I thought it had). When internet explorer wouldn't open after the removal of this trojan, I checked for updates for TrendMicro but an error kept arising stating that it cannot access the server and should retry in about 45mins. Waiting didn't help. So I followed your 8-step Viruses/Spyware/Malware Preliminary Removal Instructions and have attached the logs. Also, when performing a scan using Avast, it found a file named 9.tmp and 9.tmp.exe which are a Win32: Trojan -gen (Other) Virus/Worm. Both have been deleted. Please help as it is annoying me!!