8-Steps Logs - Help needed

By deano002
Feb 13, 2009
  1. Hi,

    Firstly, great website you have running here. Its a great source of information and has helped me solved some things already.

    Anyway, the other week my internet explorer wouldn't load. When I performed a scan of my computer it found a trojan which was removed (well I thought it had). When internet explorer wouldn't open after the removal of this trojan, I checked for updates for TrendMicro but an error kept arising stating that it cannot access the server and should retry in about 45mins. Waiting didn't help.

    So I followed your 8-step Viruses/Spyware/Malware Preliminary Removal Instructions and have attached the logs. Also, when performing a scan using Avast, it found a file named 9.tmp and 9.tmp.exe which are a Win32: Trojan -gen (Other) Virus/Worm. Both have been deleted.

    Please help as it is annoying me!!
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Please re-open HJT Scan only
    Place a tick next to all of the following
    Close any Internet Browsers
    Then select Fix on all of them
    That may help a tad ;)

    Then restart, and test IE again :)
  3. mflynn

    mflynn TS Rookie Posts: 2,655

    Hello Dean

    Run HJT Scan only select and remove the below entries
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

    Update the run both MBAM and SAS Quick scans (in SAS select the Tracking cookies) and confirm they come up clean.


    Download SDFix to Desktop.

    On Desktop run SDdFix It will run (install) then close.

    Then reboot into Safe Mode

    As the computer starts up, tap the F8 key several times.

    On the Boot menu Choose Safe Mode.

    Click thu all the prompts to get to desktop.

    At Desktop
    My Computer C: drive. Double-click to open.

    Look for a folder called SD Fix. Double-click to enter SD Fix.

    Double-click to RunThis.bat. Type Y to begin.

    SD Fix does its job.

    When prompted hit the enter key to restart the computer

    Your computer will reboot.

    On normal restart the Fixtool will run again and complete the removal process then say Finished,
    Hit the Enter key to end the script and load your desktop icons.

    Once the desktop is up, the SDFix report will open on screen and also be saved to the SDFix folder as Report.txt.
    Attach the Report.txt file to your next post.
    Download ComboFix

    NOTE: If you have had ComboFix more than a few days old delete and re-download.

    Get it here:
    Or here:

    Double click combofix.exe follow the prompts.

    Install Recovery Console if connected to the Internet!

    When finished, it will open a log.
    Attach the log and a new HJT log in your next reply.

    Note: Do not click combofix's window while its running. That may cause it to stall.

    Post the logs the run long enough to get me a status report!


    Opps I began my post then went for coffee.

    Kim already posted.

  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    I'd say do both :grinthumb
  5. deano002

    deano002 TS Rookie Topic Starter

    Thanks guys. Attached are the logs.
  6. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

  7. deano002

    deano002 TS Rookie Topic Starter

    Done. Does it produce a log?
  8. kimsland

    kimsland Ex-TechSpotter Posts: 14,524


    I suspect you have restarted by now
    Please run HJT (Scan and log) and attach the log file, I want to see if they (Winsock entries) actually got removed
  9. deano002

    deano002 TS Rookie Topic Starter

    HJT log attached
  10. mflynn

    mflynn TS Rookie Posts: 2,655

    Where is the ComboFix run and log from post #3?

    Get that and only then do the below.

    Left Drag mouse and Copy for Pasting all text in the box below. Make sure the slider bar goes to bottom from the @ to the end of the second exit.

    Then paste to the black screen of an open command prompt. All may not apply so ignore errors.

    @echo off
    :: Fix associations
    ftype exefile="%1" %*
    ftype batfile="%1" %*
    ftype cmdfile="%1" %*
    ftype comfile="%1" %*
    ftype scrfile="%1" /S
    ftype regfile="regedit.exe" "%1"
    ftype piffile="%1" %*
    ftype inffile=%SystemRoot%\System32\NOTEPAD.EXE "%1"
    ftype vbsfile=%SystemRoot%\System32\WScript.exe "%1" %*
    ftype jsfile=%SystemRoot%\System32\WScript.exe "%1" %*
    assoc .exe=exefile
    assoc .bat=batfile
    assoc .cmd=cmdfile
    assoc .com=comfile
    assoc .scr=scrfile
    assoc .reg=regfile
    assoc .pif=piffile
    assoc .lnk=lnkfile
    assoc .inf=inffile
    assoc .vbs=VBSFile
    assoc .js=JSFile
    sc stop TDSSserv.sys
    sc delete TDSSserv.sys
    :: Above sc commands first stops then deletes service if it exists
    reg unload "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\tdssdata"
    reg unload "HKEY_LOCAL_MACHINE\SOFTWARE\tdss"
    reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\tdssdata" /f
    reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\tdss" /f
    ::The above reg commands first unloads the reg keys then deletes these keys.
    Attrib -h -s -r tdss*.* /s
    del  tdss*.* /f /q /s
    :: The above two lines first clears protective attributes then 
    :: deletes all files on Drive beginning with the name tdss
    :: Remove AntiVirus2009
    attrib -h -s -r "%UserProfile%\Desktop\Antivirus 2009.lnk"
    attrib -h -s -r "%UserProfile%\Application Data\Microsoft\Internet Explorer\Quick Launch\Antivirus 2009.lnk"
    attrib -h -s -r "%UserProfile%\Local Settings\Temporary Internet Files\Content.IE5\S96PZM7V\winsrc[1].dll"
    attrib -h -s -r "%UserProfile%\Start Menu\Antivirus 2009\*.*"
    del "%UserProfile%\Desktop\Antivirus 2009.lnk" /f /q
    del "%UserProfile%\Application Data\Microsoft\Internet Explorer\Quick Launch\Antivirus 2009.lnk" /f /q
    del "%UserProfile%\Local Settings\Temporary Internet Files\Content.IE5\S96PZM7V\winsrc[1].dll" /f /q
    del "%UserProfile%\Start Menu\Antivirus 2009\*.*" /f /q
    rd /s /q "%UserProfile%\Start Menu\Antivirus 2009"
    attrib -h -s -r "c:\Program Files\Antivirus 2009\*.*"
    rd /s/q "c:\Program Files\Antivirus 2009"
    attrib -h -s -r c:\WINDOWS\system32\ieupdates.exe
    attrib -h -s -r c:\WINDOWS\system32\scui.cpl
    attrib -h -s -r c:\WINDOWS\system32\winsrc.dll
    del c:\WINDOWS\system32\ieupdates.exe /f /q
    del c:\WINDOWS\system32\scui.cpl /f /q
    del c:\WINDOWS\system32\winsrc.dll /f /q
    attrib -h -s -r c:\program files\xwdxqu.txt
    attrib -h -s -r c:\windows\x
    attrib -h -s -r c:\windows\SxsCaPendDel
    del c:\program files\xwdxqu.txt  /f /q
    del c:\windows\x  /f /q
    del c:\windows\SxsCaPendDel  /f /q
    reg delete HKLM\SOFTWARE\swearware /f
    reg delete HKCU\Software\Wget /f
    reg delete HKLM\Software\Classes\CLSID\{CD363BEC-7150-B887-530D-F3E2E0424EA} /f
    :: rootkit gaopdxserv
    attrib -h -s -r "c:\windows\system32\drivers\gaopdxqfotrruc.sys"
    attrib -h -s -r "c:\windows\system32\gaopdxqpqjwmyc.dll"
    attrib -h -s -r "\c:\windows\system32\drivers\gaopdxuigiphwm.sys"
    sc stop gaopdxserv.sys.sys
    sc delete gaopdxserv.sys.sys
    del  /f /q "c:\windows\system32\drivers\gaopdxqfotrruc.sys"
    del  /f /q  "c:\windows\system32\gaopdxqpqjwmyc.dll"
    del  /f /q  "\c:\windows\system32\drivers\gaopdxuigiphwm.sys"
    sc stop WinSvchostManager
    sc delete WinSvchostManager
    attrib -h -s -r "C:\WINDOWS\system32\svcprs32.exe"
    attrib -h -s -r "C:\Documents and Settings\All Users\Start Menu\Programs\Startup\dllhost.exe"
    attrib -h -s -r "C:\WINDOWS\system32\mdmcls32.exe"
    del  /f /q "C:\WINDOWS\system32\svcprs32.exe"
    del  /f /q "C:\Documents and Settings\All Users\Start Menu\Programs\Startup\dllhost.exe"
    del  /f /q "C:\WINDOWS\system32\mdmcls32.exe"
    reg delete "HKEY_LOCAL_MACHINE\System\ControlSet001\Services\gaopdxserv.sys" /f
    reg delete "HKEY_LOCAL_MACHINE\System\ControlSet001\Services\gaopdxserv.sys" /f
    reg delete "HKEY_LOCAL_MACHINE\Software\Classes\gaopdxvx" /f
    reg delete "HKEY_CURRENT_USER\Software\75319611769193918898704537500611" /f
    reg delete "HKEY_CLASSES_ROOT\CLSID\{037C7B8A-151A-49E6-BAED-CC05FCB50328}" /f
    reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{037C7B8A-151A-49E6-BAED-CC05FCB50328}" /f
    reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run" "75319611769193918898704537500611" /f
    reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run" "ieupdate" /f
    echo Finshed ripping out Antivirus 2008-9
    :: Fix associations
    ftype exefile="%1" %*
    ftype batfile="%1" %*
    ftype cmdfile="%1" %*
    ftype comfile="%1" %*
    ftype scrfile="%1" /S
    ftype regfile="regedit.exe" "%1"
    ftype piffile="%1" %*
    ftype inffile=%SystemRoot%\System32\NOTEPAD.EXE "%1"
    ftype vbsfile=%SystemRoot%\System32\WScript.exe "%1" %*
    ftype jsfile=%SystemRoot%\System32\WScript.exe "%1" %*
    assoc .exe=exefile
    assoc .bat=batfile
    assoc .cmd=cmdfile
    assoc .com=comfile
    assoc .scr=scrfile
    assoc .reg=regfile
    assoc .pif=piffile
    assoc .lnk=lnkfile
    assoc .inf=inffile
    assoc .vbs=VBSFile
    assoc .js=JSFile
    This should run and exit!

    It is a coverall and you may see a few errors related to it addressing something you do not need. This is normal ignore.
    Try this again also in Safe Mode Networking.
    Update then run SuperAntiSpyware

    Then Click Preferences
    then click Repairs

    Then counting down from top do the following entries

    Numbers 6, 8, 11, 12, 13, 15,18, 19, 20, 21, 22, 24, 25, 26 and 27!

    Reboot attach a new HJT log and get me a Status report on the computer and the issues you posted!


  11. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Well it didn't remove the entries in HJT :(

    Please run another scan with HJT and place a tick next to the following entries
    Close any\all Internet browsers, and then select Fix
    Also do have Trend Micro and Avast installed at the same time?
    If so, you only need one AntiVirus. Out of those two, Avast would be preferred
  12. deano002

    deano002 TS Rookie Topic Starter

    Combo Fix log attached

    New HJT log attached

    When I tried to do the above, an error message appear. The word doc is attached.

    btw: only have Avast installed. I removed TrendMicro before proceeding with the 8 step removal process :)

    Moderator Edit:
    Word (DOC) attachment removed
    All attachments in text log only
  13. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Well this one is a worry ;)
    The problem with cr@cked software is that the programmers always put keyloggers or "callhome" or Trojans or Rootkits or some other sharing ability into the program. How often?? -> Always

    I would continue with mflynn's advice ;)
  14. mflynn

    mflynn TS Rookie Posts: 2,655

    Good morning Dean

    The below should be done in Safe mode only

    Run HJJT and select the below and Fix items
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
    O10 - Unknown file in Winsock LSP: bmnet.dll
    O10 - Unknown file in Winsock LSP: bmnet.dll
    O10 - Unknown file in Winsock LSP: bmnet.dll

    Then still in Safe Mode do the WinsockFix again!

    Post a new HJT log after rebooting.

    If we can get this one thing we should be finished!

  15. deano002

    deano002 TS Rookie Topic Starter


    The log is attached but still came up with an error when I tried to fix the selected files.
  16. mflynn

    mflynn TS Rookie Posts: 2,655

    Hi dean

    Perhaps we are ok!

    The bmnet.dll is used by the below I believe. bmnet.dll in itself is not bad but is some cases is installed with Spy/Adware.

    And gets installed automatically sometimes alto not needed by certain programs.

    In your case it is the below. If you do not use Vodafone then uninstall it and the bmnet.dll will go or then allow itself to be removed.

    C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\MobileConnect.EXE
    O10 - Unknown file in Winsock LSP: bmnet.dll

    Let me know your thoughts and we may be finished.

  17. deano002

    deano002 TS Rookie Topic Starter

    Hi Mike,

    I use Vodafone as my mobile internet service provider so I can't get rid of it.

    So does that mean its all finished? Can I reinstall TrendMicro again?
  18. mflynn

    mflynn TS Rookie Posts: 2,655

    Yes we are now clean.

    But you have Avast it is a very good Virus scanner. If you reinstall Trend then make positive sure that only one of the Virus scanner is active at once. In other words turn off one and it can be used for scanning.

    Thread closing-------------------------------------------------------------------

    Some of these tools update so often they require downloading again later if needed. But keep and run MBAM and SAS to maintain.

    Remove ComboFix
    combofix /u
    Hit enter or click OK.

    Please download OTCleanIt

    Save to desktop.

    This will remove all the tools we used to clean your computer.

    Double-click OTCleanIt.exe. Click CleanUp. Yes to the "Begin cleanup Process?"

    Approve all if prompted by Firewall. Approve Widows Defender or other guards or security programs while OTCleanIt attempting access to the Internet to allow all.

    If prompted to Reboot click, Yes.
    OTCleanit will delete itself when finished, If not delete it by yourself.

    Run CCleaner again twice or more on Cleanup temps, then on left click Registry then Scan for issues also repeat till clean.

    Run ATF-Cleaner Temp and Registry, repeatedly until no more found.

    Fantastic cleaner.
    The issues can and are likely found is in System Restore so do the below

    Start-Programs-Accessories-System Tools-Disk- System Restore and create a new Restore point. Name it "After cleanup at TechSpot".

    Then Start-Programs-Accessories-System Tools-Disk Cleanup
    Click OK to accept C:
    Select all Boxes
    Then click More Options
    Here click System Restore and OK to "Are you sure" and the OK to Run.

    As this runs it clears all but the most recent Restore Point but it does one other thing that can contain infested files and a huge amount of disk space.

    It clears what is known as Shadow copies which are used by specialized back up programs.

    This is if you have the Volume Shadow Copy running which is the default.

    Every two weeks or so, run MBAM and SAS until clean.

    They take a while, so leave scanning while you are sleeping working or watching TV. If not done under the gun they can be scheduled not to interfere with computer time.

    If they find something they can not clean, then get back to us.

    Additionally run CCleaner. ATF-Cleaner and KCleaner.
    I have been using ThreatFire for more than a year, it just went from ver 3 to ver 4.

    It was designed to be used with and to co-exist with other Virus scanners.

    Additionally it uses a totally different process to protect. While conventional Virus scanners work from definitions ThreatFire works on recognizing Virus/Malware activity.

    It's like looking at it with 2 sets of eyes and from a different angle.

    It works like some Firewalls do to learn what is good/bad.

    After install it will ask you about everything that could be a security issue. For example the first time you run IE or FireFox it will prompt you. You would answer to approve and remember the setting. From then on no more prompts about IE or FireFox unless the exe changes like in an update.

    As it queries you about the prompt to help you determine to approve or not you can google it with one click.
    Look at

    Run SpyBot ocassionally and use the Immunize function.

    I highly reccomend Hostman: Hostman

    Download install run and allow it to disable DNS Client and select all Host files and then Update and install all host files.

    A Disk Scan (chkdsk) and Defrag are in order.

  19. deano002

    deano002 TS Rookie Topic Starter

    Thanks Mike and Kimsland for all your help. Computer's running great now!!!
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