Hello, Symantec Antivirus picked up the following on my laptop: C:\WINDOWS\system32\msansspc.dll. After reviewing several posts in the TechSpot forums I attempted to follow the 8-step process prior to posting my logs. I'm having difficulty with step 4, Malwarebyte's Anti-Malware. I get: C:\WINDOWS\system32\msansspc.dll (Trojan.Agent) -> Delete on reboot. When I click to proceed It tries to reboot but comes to a black screen giving me choices to either boot normally, use last known good configuration or select one of the various safe modes.The problem I'm having is that the only way that I can reboot is by going back to the last known good configuration, which leaves the msansspc.dll untouched. What have I overlooked that is keeping me in this loop? Thank you. Fyi... When I turned on the computer this morning Symantec Auto-Protect was able to quarantine this. Over the past several days all it has done was left it alone. I will reboot & re-run Malwarebytes to see if it's still showing up and post an update.