The Story: (there is a shorter version below if you want to skip to that) I received some good reviews for a game in a gaming forum that was going a bit off topic. I went to go and download the game (Can't remember the name of it). The website I went to said "100% Spywear free" so I downloaded it. It downloaded really fast, so I thought maybe something was wrong when I went to run the program. My Norton box popped up and said it blocked an attacker. "Good" I thought. I went to delete the stupid "game" and when I clicked on it I selected delete, then a box appeared. I needed administrator rights, which I have. "CRAP" I thought, "this cannot be good." I clicked "OK" on the administrator rights box, and the program was gone. Not deleted, but gone. Norton persisted with telling me everything is ok, that box kept saying that attackers were blocked. Everything was fine for a few minutes, so I did some homework. Suddenly my "start bar" at the bottom of my screen disappeared. Norton blocked, it reappeared. This happened maybe 4 or 5 times. I was annoyed but optimistic, so I got my Norton to start scanning. Then my paper I was writing disappeared without asking me if I wanted to save. I noticed the desktop icons were missing. This means that I was staring at a blank screen except for Norton. So I did the obvious-Ctrl-Alt-Delete, but the task manager was suddenly disabled and it gave me some box saying administrator, or something to that effect. I used Norton to my advantage. I used it to talk to a technician for a few hours... He basically said "Give me $100 no guarentee I'll fix your computer." I tried to scan my whole computer. Before my computer was shut down by my unknowing brother, I had scanned something like 1,600,000 files with 22 viruses. I wrote down the name of the ONE AND ONLY VIRUS that showed on the list and could not be controlled, and another that appeared first of all the others (since Norton scans commonly infected files first). I found Backdoor.Tidserv (all I needed to do was reboot said Norton) and Hacktool.Rootkit which Norton couldn't deal with. The technician strained, "You are screwed without giving me $100". "No way, I said. I have a 300GB external hard drive and Norton Ghost. Also, my computer sucks, I could buy a better one for $400." Later, me and my family went over what we wanted to keep with Norton Ghost. We got most of it I think. But I'd much rather just keep my computer and my money. So I need help. If someone could start me off so we can work through this, I'd be great full. I'm not so computer savvy so use small words (figure of speech) so I can understand. The Extremely Short Version -Cannot use Task Manager -Desktop Icons are missing -Start bar is completely gone -Most windows that are opened get closed within 3 seconds (Except Norton and the internet) -Use Newbie step by step terms to help me. -Known problems: Hacktool.Rootkit & Backdoor.Tidserv I'll tell you more details if/when you ask. Please help, I have an online college course and so does my brother. We need a computer and fast! Oh, and I should note that I am at a library right now, but while I am here I got some stuff on my flashdrive. I got sysclean and aproposfix.exe I'll try those later tonight if that is even possible at this point.