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Discussion in 'Virus and Malware Removal' started by goinggoinggone, Apr 14, 2008.

  1. goinggoinggone Newcomer, in training Posts: 16

    Can someone help me fix this nasty anooying pop-ups, blue screen, yellow triangle, fake windows defender screens, red spyware alert screens, and such. this is annoying.
  2. Blind Dragon TechSpot Evangelist Posts: 4,048

    Malwarebytes' Anti-Malware

    • Please download Malwarebytes' Anti-Malware to your desktop.
    • Double-click mbam-setup.exe and follow the prompts to install the program.
    • At the end, be sure a checkmark is placed next to
      • Update Malwarebytes' Anti-Malware
      • and Launch Malwarebytes' Anti-Malware
    • then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select Perform full scan, then click Scan.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Be sure that everything is checked, and click Remove Selected.
    • When completed, a log will open in Notepad. please copy and paste the log into your next reply
      • If you accidently close it, the log file is saved here and will be named like this:
      • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt



    Combofix
    • Download Combofix to your desktop.
    • Double click combofix.exe & follow the prompts.
    • A window will open with a warning.
    • When the scan completes it will open a text window. Please attach that log back here together with a fresh HJT log.
    Caution - do not touch your mouse/keyboard until the scan has completed. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop. Combofix is a very powerful tool so please do NOT do anything without instruction

    Combofix will automatically save the log file to C:\combofix.txt



    Highjackthis Instructions
    • Make sure you have the LATEST version of HJT (currently v2.0.0.2) it can be downloaded from HERE
    • Run the HijackThis Installer and it will automatically place HJT in C:\Program Files\TrendMicro\HijackThis\HijackThis.exe. Please don't change the directory.
    • After installing, the program launches automatically, select Scan now and save a log
    • After the scan is complete please attach your log onto the forums using the paper clip icon above your reply.
  3. goinggoinggone Newcomer, in training Posts: 16

  4. goinggoinggone Newcomer, in training Posts: 16

    Newer MBAM log

    I have a newer MBAM log but it says attachment in progress still so i will send Asap
  5. Blind Dragon TechSpot Evangelist Posts: 4,048

    I am still working on your fix but in the mean time, please do the following:

    search for the following file then upload it to virus total: Start-> search -> all files and folders->
    tskcert6.exe -> find the path because you will need it when you visit virus total

    Upload a File to Virustotal
    Please visit Virustotal found HERE
    • Click the Browse... button
    • Navigate to the file tskcert6.exe
    • Click the Open button
    • Click the Send button
    • Copy and paste the results back here please.
  6. goinggoinggone Newcomer, in training Posts: 16

    file not found

    i couldn't locate that file but i tried... but i have that other MBAM log attached
     
  7. Blind Dragon TechSpot Evangelist Posts: 4,048

    CFScript

    Open notepad and copy/paste the text in the code box below into it:
    NOTE* make sure to only highlight and copy what is inside the quote box nothing out side of it.
    Also ..

    Pay particular attention to this :-

    Make sure the word File:: is on the first line of the text file you save (no blank line above it, & no space in front of it)
    Save this as CFScript.txt

    Then drag the CFScript.txt into ComboFix.exe as you see in the screenshot below.

    [IMG]

    This will start ComboFix again. After reboot, (in case it asks to reboot), post the contents of Combofix.txt in your next reply together with a fresh HJT log.
  8. goinggoinggone Newcomer, in training Posts: 16

    Furthe Info PLease

    Sorry Blind Dragon, I tried that but i wasn't sure if you meant have File:: at the top or Folder:: so i did folder and then i ended up having to reboot my comp manually cause it froze or something. to avoid further scares to me can you clarify which one needs to be at the top?
  9. Blind Dragon TechSpot Evangelist Posts: 4,048

    I am sorry about that, please retry as I have edited the script.
  10. goinggoinggone Newcomer, in training Posts: 16

    Cool

    Will do thanks alot BD
  11. Blind Dragon TechSpot Evangelist Posts: 4,048

    Be sure to close all windows including this one.

    Talk to you soon!
  12. goinggoinggone Newcomer, in training Posts: 16

    OK

    Heres what i got. I did have to manually reboot again though let me know if i need to redo
  13. Blind Dragon TechSpot Evangelist Posts: 4,048

    Most of it worked, the rest we will do manually:

    Viewpoint Manager is considered as foistware instead of malware since it is installed without user's approval but doesn't spy or do anything "bad". This may change, read Viewpoint to Plunge Into Adware.
    I recommend that you remove the Viewpoint products; however, decide for yourself. To uninstall the the Viewpoint components :
    1. Click Start, point to Settings, and then click Control Panel.
    2. In Control Panel, double-click Add or Remove Programs.
    3. In Add or Remove Programs, highlight >>Viewpoint component<< , click Remove.

      How to prevent it from being recreated every time you run the AOL software:
      • Open AOL
      • Go to Help on the toolbar
      • Select About AOL
      • Hit Ctrl D and a secret panel can be accessed which will allow you to disable all desktop and IM features associated with Viewpoint.



    You might want to copy and paste these instructions into a notepad file, and save it to your desktop. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Boot into Safe Mode
    • Restart your computer and start pressing the F8 key on your keyboard.
    • Select the Safe Mode option when the Windows Advanced Options menu appears, and then press ENTER.

    Run Hijackthis and Select Do A System Scan Only
    Put a check mark next to the following entries:
    O4 - HKCU\..\Policies\Explorer\Run: [upjpcdupri.exe] C:\WINDOWS\system\upjpcdupri.exe

    Select Fix Checked

    Close Hijackthis

    Show hidden files through windows explorer
    • Access Windows Explorer by clicking Start, point to All Programs, Accesories, and then click Windows Explorer. Or hold the windows key and press E
    • On the Tools menu in Windows Explorer, click Folder Options.
    • Click the View tab.
    • Under Hidden files and folders, click Show hidden files and folders and Turn Hide protected operating system files off.

    Use Windows Explorer to navigate to and delete the following files:

    Files:
    C:\WINDOWS\system\upjpcdupri.exer <-This file only

    Restart your computer into normal mode

    Run a new scan with Hijackthis and attach the log
    ********************************************************************************************************

    Download and Run ATF Cleaner
    Download ATF Cleaner by Atribune to your desktop.

    Double-click ATF Cleaner.exe to open it.

    Under Main choose:
    Windows Temp
    Current User Temp
    All Users Temp
    Cookies
    Temporary Internet Files
    Prefetch
    Java Cache

    *The other boxes are optional*
    Then click the Empty Selected button.

    Firefox or Opera:
    Click Firefox or Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

    Click Exit on the Main menu to close the program.



    Run Kaspersky Online AV Scanner

    Order to use it you have to use Internet Explorer.
    Go to Kaspersky and click the Accept button at the end of the page.

    Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%.
    • Read the Requirements and limitations before you click Accept.
    • Allow the ActiveX download if necessary.
    • Once the database has downloaded, click Next.
    • Click Scan Settings and change the "Scan using the following antivirus database" from standard to extended and then click OK.
    • Click on "My Computer"
    • When the scan has completed, click Save Report As...
    • Enter a name for the file in the Filename: text box and then click the down arrow to the right of Save as type: and select text file (*.txt)
    • Click Save - by default the file will be saved to your Desktop, but you can change this if you wish.
    Attach the report into your next reply
  14. goinggoinggone Newcomer, in training Posts: 16

    HTJ log

    Heres the hJT log
  15. Blind Dragon TechSpot Evangelist Posts: 4,048

    Getting better how is your computer running?

    Remove bad HijackThis entries
    • Run HijackThis
    • Click on the System Scan Only button
    • Put a check beside all of the items listed below (if present):

      O9 - Extra button: Messenger - -{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
      O9 - Extra 'Tools' menuitem: Windows Messenger - -{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
      O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
      O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
      O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
    • Close all open windows and browsers/email, etc...
    • Click on the "Fix Checked" button
    • When completed, close the application.


    I will wait for the kaspersky log
  16. goinggoinggone Newcomer, in training Posts: 16

    My computer is running alot smoother than when we first started... i couldn't remove that one file you told me to C:\WINDOWS\system\upj.... because i couldn't find it. i got the kaspersky log but the attachments wont work. so im waiting for the attachments to work again
  17. goinggoinggone Newcomer, in training Posts: 16

    i just used htj to remove those 5 files as said. but i still cant seem to attach stuff...
  18. goinggoinggone Newcomer, in training Posts: 16

    yo BD

    i sent my kasperlog to your e-mail hope thats ok... im just ready to have a clean comp again. thanks for all your help so far i dont know where id be without your help.
  19. Blind Dragon TechSpot Evangelist Posts: 4,048

    Thats fine, I will have look through it shortly and replay back
  20. Blind Dragon TechSpot Evangelist Posts: 4,048

    You sent me an empty notepad file named Kaspersky, it was only 2kb