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Acer 3000 won't start

By twignig
Jul 18, 2007
  1. I don't know if I'm posting in the right section, sorry if I'm not. I need some help.


    I don't know for sure what caused the problem, but it happened after I prompted a registry cleaner to defragment the registry. It would have to reboot 2 times to complete the process, but after it rebooted twice, it wouldn't start up. It would just remain on the Acer screen (it comes up after the black windows screen loads, it's light blue and has a little design on it).


    So, to turn it off, I pressed the power until it turned off. I turned it on again, and a black screen appears saying something like "We are sorry for the inconvenience, but Windows did not start correctly" and it gives me options to start on safe mode, start of last known (configuration?), or start windows normally.


    When I pick safe mode, the screen remains black with the words "safe mode" in the corners and windows xp... on the top. And it stays that way. Nothing happens.


    When I choose "start windows normally" or "last known", the black windows screen appears and windows loads, then it goes to the Acer screen I described earlier and it stays there. Nothing happens but I can move the mouse.


    Does anyone know what might the problem be and how to fix it? This is the first problem I've had with the laptop and I've had it for a year.


    Thanks!
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

  3. twignig

    twignig TS Rookie Topic Starter

    Thanks for your response. Will I need to have the Windows XP CD in order to do that though? My laptop came with it already installed, and I didn't get a Windows XP CD when I bought the laptop...
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Yes you will need an XP install disc...
     
  5. twignig

    twignig TS Rookie Topic Starter

    Thanks again for the response.


    Are laptops supposed to come with that even when XP was already installed when the computer was bought?


    Any other possible solutions? I don't have the XP install CD.
     
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Most newer laptops have the OS restore program on a separate partition on the hard drive. If the laptop won't start, how can you access the OS restore utility?
     
  7. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    What is the Acer model name? TravelMate, Ferrari?
     
  8. twignig

    twignig TS Rookie Topic Starter

    The model name is Aspire 3000.
     
  9. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Contact Acer email support and see what they can do for you. If you could boot off the CD ROM, you could possibly do a repair install of XP. Acer might have a special restore CD available for you to use

    Here's a link:

    http://www.acersupport.com/html/new_email.cfm
     
  10. twignig

    twignig TS Rookie Topic Starter

    Ok, I'll do just that.
     
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