TechSpot

Acer Aspire 5335 laptop will not boot up

By AphexN
Oct 26, 2010
Post New Reply
  1. Hi all, hoping someone can help me with this!

    I was online earlier when suddenly my laptop started screaming about a virus being detected. My virus protection expired last week, and I hadn't got around to replacing it thanks to having no money, so in a bit of a panic, I immediately turned off my modem and then turned off the laptop. Now, however, the laptop will not start up; here's the exact sequence of events that takes place on pressing power on:

    Acer loading screen starts as normal.
    Blue 'loading' bar fills at normal speed
    Screen then switches to blank black screen with a flashing cursor in the top left corner

    Pressing most buttons produced a high pitched 'beep' sound, and the only thing that seems to do anything is Ctrl-Alt-Delete, which simply seems to reset the black screen with the flashing cursor - the screen goes black, then reverts to the erroneous screen.

    I can still get into my Setup Utility screen by pressing F2 during the Acer boot screen, but when it goes beyond that, none of the F buttons will work.

    Any suggestions?

    EDIT: Some more information:

    It's a Vista machine,
    Warranty expired ages ago, sadly,
    And I haven't opened it up yet.
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 12,171   +37

    First, we can suggest a number of security softwares that are absolutely free and are excellent in protection.

    Second, there is the possibility you'll need to do a reformat due to infection. However, first go to our Virus and Malware Removal forum and read the Updated 8 Step sticky. At this point it doesn't see you'll be able to necessarily do the steps but at least familirize yourself with the process.

    Then on that forum, if you cannot do the steps, post your issues and make sure you tell them about the virus.
     
  3. jamesodriscoll

    jamesodriscoll TS Rookie Posts: 138

    Hi,

    It sounds like a fresh install of VISTA is the only option available to you here. once you this is done there aare lots of FREE security apps that you can download to stop this from happening again most of which can be found on this site under

    downloads -> Security

    i would recommend AVAST of AVG for the Antivirus software
    and Zonealarm free from the firewalls.

    hope this helps
    James
     


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.