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Acer laptop keeps resetting back to its original settings

By wkgnalden
Aug 28, 2010
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  1. Hello,

    I am currently trying to fix an Acer laptop for a friend of mine and from what I can tell it looks as if her laptop continues to reset itself back to its original settings. For example, the desktop background goes back to the slandered picture, desktop icons that were once there are gone and programs have to be reinstalled. Neither of us have an exact cause for this issue, except she did mention how she had a router problem within the last week, but I wouldn't see how that would constantly be affecting the laptop itself when the router has been fixed. Every day the computer resets itself and its becoming a frustrating task for her and she's just about given up on it.

    Is there, perhaps, a control I could change? Could it be a possible virus or malware issue?

    Please help, I'm becoming a little desperate for help myself.

    Thank you,
    Ashley
     

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