[Active] Shutdown with status code error 1073741819 - logs attached

By feebs
Jul 30, 2010
  1. Hi,

    I have followed the Updated 8 step virus/spyware/malware preliminary removal instructions and would really appreciate any help. I have attached the logs as instructed:

    Malware bytes:
    Malwarebytes' Anti-Malware 1.46

    Database version: 4370

    Windows 5.1.2600 Service Pack 3
    Internet Explorer 8.0.6001.18702

    30/07/2010 9:53:18 PM
    mbam-log-2010-07-30 (21-53-18).txt

    Scan type: Quick scan
    Objects scanned: 141238
    Time elapsed: 13 minute(s), 30 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 2
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully.
    HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)

    GMER log
    GMER -
    Rootkit scan 2010-07-31 06:49:34
    Windows 5.1.2600 Service Pack 3
    Running: 102svcoh.exe; Driver: C:\DOCUME~1\FIONAW~1\LOCALS~1\Temp\pgtcyfob.sys

    ---- Devices - GMER 1.0.15 ----

    AttachedDevice \Driver\Kbdclass \Device\KeyboardClass0 wdf01000.sys (WDF Dynamic/Microsoft Corporation)
    AttachedDevice \Driver\Kbdclass \Device\KeyboardClass1 wdf01000.sys (WDF Dynamic/Microsoft Corporation)

    ---- EOF - GMER 1.0.15 ----

    DDS.txt log
    DDS (Ver_10-03-17.01) - NTFSx86
    Run by Fiona Wong at 10:05:43.51 on Sat 31/07/2010
    Internet Explorer: 8.0.6001.18702
    Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1015.421 [GMT 8:00]

    AV: Total Protection Service *On-access scanning disabled* (Updated) {8C354827-2F54-4E28-90DC-AD391E77808C}
    FW: Total Protection Service *disabled* {259FBE35-46BE-45F3-8F2F-4DB67BBBC614}

    ============== Running Processes ===============

    C:\WINDOWS\system32\svchost -k DcomLaunch
    C:\WINDOWS\System32\svchost.exe -k netsvcs
    C:\WINDOWS\System32\svchost.exe -k yksvcs
    C:\Program Files\McAfee\Managed VirusScan\VScan\EngineServer.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    svchost.exe 4
    C:\Program Files\McAfee\SiteAdvisor Enterprise\McSACore.exe
    C:\Program Files\McAfee\MPF\MPFSrv.exe
    C:\Program Files\McAfee\Managed VirusScan\Agent\myAgtSvc.exe
    C:\Program Files\PDF Complete\pdfsvc.exe
    svchost.exe 4
    c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
    C:\WINDOWS\system32\svchost.exe -k imgsvc
    C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
    C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
    C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\Program Files\McAfee\Managed VirusScan\DesktopUI\XTray.exe
    C:\Program Files\HTC\HTC Sync\Application Launcher\Application Launcher.exe
    C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe
    C:\Program Files\DivX\DivX Update\DivXUpdate.exe
    C:\Program Files\Logitech\Logitech Vid\vid.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
    C:\Program Files\Canon\CAL\CALMAIN.exe
    C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
    C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
    C:\Program Files\HP\Digital Imaging\Product Assistant\bin\hprblog.exe
    C:\Program Files\Common Files\Teleca Shared\Generic.exe
    C:\Program Files\Common Files\Teleca Shared\logger.exe
    C:\Program Files\Common Files\Teleca Shared\CapabilityManager.exe
    C:\Program Files\Hewlett-Packard\Shared\hpqToaster.exe
    C:\Program Files\HTC\HTC Sync\ClientInitiatedStarter\ClientInitiatedStarter.exe
    C:\Program Files\HTC\HTC Sync\Mobile Phone Monitor\epmworker.exe
    C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe
    C:\Program Files\HTC\HTC Sync\Mobile Phone Monitor\HTCVBTServer.exe
    C:\Program Files\HTC\HTC Sync\Mobile Phone Monitor\FsynSrvStarter.exe
    C:\Program Files\McAfee\Managed VirusScan\Agent\UpdDlg.exe
    C:\Documents and Settings\Fiona Wong\Desktop\dds.scr

    ============== Pseudo HJT Report ===============

    uStart Page = hxxp://
    uSearch Page = hxxp://
    uDefault_Page_URL = hxxp://
    uInternet Connection Wizard,ShellNext = hxxp://
    mSearchAssistant = hxxp://
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
    BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
    BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
    BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\managed virusscan\vscan\ScriptSn.20100529003343.dll
    BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
    BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
    BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.5.5126.1836\swg.dll
    BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\program files\mcafee\siteadvisor enterprise\McIEPlg.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
    BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\program files\mcafee\siteadvisor enterprise\McIEPlg.dll
    TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
    uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
    uRun: [Logitech Vid] "c:\program files\logitech\logitech vid\vid.exe" -bootmode
    mRun: [AccelerometerSysTrayApplet] c:\windows\system32\accelerometerST.exe
    mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
    mRun: [PDF Complete] c:\program files\pdf complete\pdfsty.exe
    mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
    mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
    mRun: [Persistence] c:\windows\system32\igfxpers.exe
    mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
    mRun: [WirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe
    mRun: [QlbCtrl.exe] c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe /Start
    mRun: [zCpqset] c:\program files\hewlett-packard\default settings\cpqset.exe
    mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
    mRun: [IMEKRMIG6.1] c:\windows\ime\imkr6_1\IMEKRMIG.EXE
    mRun: [MSPY2002] c:\windows\system32\ime\pintlgnt\ImScInst.exe /SYNC
    mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC
    mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName
    mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
    mRun: [SoundMAX] c:\program files\analog devices\soundmax\Smax4.exe /tray
    mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
    mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
    mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
    mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
    mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
    mRun: [MVS Splash] "c:\program files\mcafee\managed virusscan\desktopui\XTray.exe" /LOGON
    mRun: [Mobile Connectivity Suite] "c:\program files\htc\htc sync\application launcher\Application Launcher.exe" /startoptions
    mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\logitech webcam software\LWS.exe" /hide
    mRun: [DivXUpdate] "c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW
    mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
    StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\winzip~1.lnk - c:\program files\winzip\WZQKPICK.EXE
    IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
    IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
    IE: Send to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
    IE: Send To Bluetooth - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
    IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
    IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
    IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
    IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
    Trusted Zone: //about.htm/
    Trusted Zone: //Exclude.htm/
    Trusted Zone: //FWEvent.htm/
    Trusted Zone: //LanguageSelection.htm/
    Trusted Zone: //Message.htm/
    Trusted Zone: //MyAgttryCmd.htm/
    Trusted Zone: //MyAgttryNag.htm/
    Trusted Zone: //MyNotification.htm/
    Trusted Zone: //NOCLessUpdate.htm/
    Trusted Zone: //quarantine.htm/
    Trusted Zone: //ScanNow.htm/
    Trusted Zone: //strings.vbs/
    Trusted Zone: //Template.htm/
    Trusted Zone: //Update.htm/
    Trusted Zone: //VirFound.htm/
    Trusted Zone:\*
    Trusted Zone:\betavscan
    Trusted Zone:\vs
    Trusted Zone:\www
    DPF: {0067DBFC-A752-458C-AE6E-B9C7E63D4824} - hxxp://
    DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://
    DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://
    DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://
    DPF: {8DE6AB9C-8C62-486B-8C06-5C9AD6FD06F1} - hxxp://
    DPF: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} - hxxp://
    DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - hxxp://
    Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\program files\mcafee\siteadvisor enterprise\McIEPlg.dll
    Handler: myrm - {4D034FC3-013F-4b95-B544-44D49ABE3E76} - c:\program files\mcafee\managed virusscan\agent\MyRmProt5.0.0.768.dll
    Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\program files\mcafee\siteadvisor enterprise\McIEPlg.dll
    Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
    Notify: igfxcui - igfxdev.dll
    SSODL: PostBootReminder - - - No File
    SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

    ============= SERVICES / DRIVERS ===============

    P2 McShield;McShield;c:\progra~1\mcafee\manage~1\vscan\McShield.exe [2010-5-29 144704]
    R0 SFAUDIO;Sonic Focus DSP Driver;c:\windows\system32\drivers\sfaudio.sys [2008-3-28 24064]
    R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2009-7-13 214664]
    R2 EngineServer;EngineServer;c:\program files\mcafee\managed virusscan\vscan\EngineServer.exe [2010-5-29 14144]
    R2 McAfee SiteAdvisor Enterprise Service;McAfee SiteAdvisor Enterprise Service;c:\program files\mcafee\siteadvisor enterprise\McSACore.exe [2009-12-16 222528]
    R2 myAgtSvc;McAfee Virus and Spyware Protection Service;c:\program files\mcafee\managed virusscan\agent\myAgtSvc.exe [2010-5-29 282824]
    R2 pdfcDispatcher;PDF Document Manager;c:\program files\pdf complete\pdfsvc.exe [2009-7-13 635416]
    R2 yksvc;Marvell Yukon Service;c:\windows\system32\svchost.exe -k yksvcs [2004-8-4 14336]
    R3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2009-7-13 239160]
    R3 MfeAVFK;McAfee Inc. MfeAVFK;c:\windows\system32\drivers\mfeavfk.sys [2009-7-13 79816]
    R3 MfeBOPK;McAfee Inc. MfeBOPK;c:\windows\system32\drivers\mfebopk.sys [2009-7-13 35272]
    S2 0212261275062675mcinstcleanup;McAfee Application Installer Cleanup (0212261275062675);c:\docume~1\fionaw~1\locals~1\temp\021226~1.exe c:\progra~1\common~1\mcafee\instal~1\cleanup.ini -cleanup -nolog -service --> c:\docume~1\fionaw~1\locals~1\temp\021226~1.exe c:\progra~1\common~1\mcafee\instal~1\cleanup.ini -cleanup -nolog -service [?]
    S2 gupdate1ca9261f79ed006;Google Update Service (gupdate1ca9261f79ed006);c:\program files\google\update\GoogleUpdate.exe [2010-1-11 133104]
    S3 HTCAND32;HTC Device Driver;c:\windows\system32\drivers\ANDROIDUSB.sys [2010-5-30 24576]
    S3 MfeRKDK;McAfee Inc. MfeRKDK;c:\windows\system32\drivers\mferkdk.sys [2009-7-13 34248]

    =============== Created Last 30 ================

    2010-07-30 13:37:56 0 d-----w- c:\docume~1\fionaw~1\applic~1\Malwarebytes
    2010-07-30 13:37:45 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
    2010-07-30 13:37:41 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
    2010-07-30 13:37:39 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
    2010-07-30 13:37:36 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
    2010-07-30 12:34:10 221184 ----a-w- c:\windows\system32\wmpns.dll
    2010-07-30 12:18:45 0 d-----w- c:\windows\ie8updates
    2010-07-30 12:11:23 0 d-----w- c:\program files\MSXML 4.0
    2010-07-30 12:00:25 471552 ------w- c:\windows\system32\dllcache\aclayers.dll
    2010-07-30 12:00:21 81920 ------w- c:\windows\system32\dllcache\fontsub.dll
    2010-07-30 12:00:20 119808 ------w- c:\windows\system32\dllcache\t2embed.dll
    2010-07-30 12:00:00 599040 ------w- c:\windows\system32\dllcache\msfeeds.dll
    2010-07-30 12:00:00 55296 ------w- c:\windows\system32\dllcache\msfeedsbs.dll
    2010-07-30 11:59:56 12800 ------w- c:\windows\system32\dllcache\xpshims.dll
    2010-07-30 11:59:49 743424 ------w- c:\windows\system32\dllcache\iedvtool.dll
    2010-07-30 11:59:44 247808 ------w- c:\windows\system32\dllcache\ieproxy.dll
    2010-07-30 11:59:42 1985536 ------w- c:\windows\system32\dllcache\iertutil.dll
    2010-07-30 11:59:29 11076096 ------w- c:\windows\system32\dllcache\ieframe.dll
    2010-07-30 11:57:34 744448 ------w- c:\windows\system32\dllcache\helpsvc.exe
    2010-07-30 11:57:10 3558912 ------w- c:\windows\system32\dllcache\moviemk.exe
    2010-07-30 11:56:26 153088 ------w- c:\windows\system32\dllcache\triedit.dll
    2010-07-30 11:56:15 1089593 ------w- c:\windows\system32\dllcache\
    2010-07-30 11:48:48 221568 ------w- c:\windows\system32\MpSigStub.exe
    2010-07-30 11:39:19 2560 ------w- c:\windows\system32\xpsp4res.dll
    2010-07-30 11:39:18 1206508 ------w- c:\windows\system32\dllcache\sysmain.sdb
    2010-07-30 11:39:17 215552 ------w- c:\windows\system32\dllcache\wordpad.exe
    2010-07-30 11:37:54 0 d-----w- c:\windows\system32\PreInstall
    2010-07-29 11:15:11 0 d-----w- c:\program files\ESET
    2010-07-29 10:46:23 0 d-----w- c:\windows\system32\SoftwareDistribution
    2010-07-29 10:13:41 0 d-----w- C:\d278733414a727c5a94c74
    2010-07-27 16:26:56 3253 ----a-w- c:\windows\system32\wbem\Outlook_01cb2da887c7615c.mof
    2010-07-25 09:07:52 311296 ----a-w- c:\windows\system32\TubeFinder.exe
    2010-07-25 09:07:43 84512 ----a-w- c:\windows\system32\PICCLP32.OCX
    2010-07-25 09:07:43 364544 ----a-w- c:\windows\system32\PropertyGrid.ocx
    2010-07-25 09:07:43 208500 ----a-w- c:\windows\system32\ReyXpBasics.tlb
    2010-07-25 09:07:43 119568 ----a-w- c:\windows\system32\VB6FR.DLL
    2010-07-25 09:07:43 101888 ----a-w- c:\windows\system32\VB6STKIT.DLL
    2010-07-25 09:07:42 9728 ----a-w- c:\windows\system32\PCCLPFR.DLL
    2010-07-25 09:07:41 141312 ----a-w- c:\windows\system32\MSCMCFR.DLL
    2010-07-25 09:07:40 24576 ----a-w- c:\windows\system32\ControlSubX.ocx
    2010-07-25 09:07:40 152848 ----a-w- c:\windows\system32\COMDLG32.OCX
    2010-07-25 09:07:39 32768 ----a-w- c:\windows\system32\CMDLGFR.DLL
    2010-07-25 09:07:37 0 d-----w- c:\docume~1\fionaw~1\applic~1\FreeFLVConverter
    2010-07-24 06:11:36 601 ----a-w- C:\MFW4.xml
    2010-07-10 06:46:46 601 ----a-w- C:\MFW3.xml

    ==================== Find3M ====================

    2010-06-08 14:23:23 0 ----a-w- c:\windows\system32\drivers\lvuvc.hs
    2010-06-08 14:23:20 0 ----a-w- c:\windows\system32\drivers\logiflt.iad
    2010-05-06 10:41:53 916480 ----a-w- c:\windows\system32\dllcache\wininet.dll
    2010-05-06 10:41:52 611840 ------w- c:\windows\system32\dllcache\mstime.dll
    2010-05-06 10:41:52 5950976 ----a-w- c:\windows\system32\dllcache\mshtml.dll
    2010-05-06 10:41:52 206848 ------w- c:\windows\system32\dllcache\occache.dll
    2010-05-06 10:41:52 1209344 ----a-w- c:\windows\system32\dllcache\urlmon.dll
    2010-05-06 10:41:51 25600 ------w- c:\windows\system32\dllcache\jsproxy.dll
    2010-05-06 10:41:50 184320 ------w- c:\windows\system32\dllcache\iepeers.dll
    2010-05-06 10:41:48 387584 ------w- c:\windows\system32\dllcache\iedkcs32.dll
    2010-05-05 13:30:57 173056 ------w- c:\windows\system32\dllcache\ie4uinit.exe
    2010-05-02 05:22:50 1851264 ----a-w- c:\windows\system32\win32k.sys
    2010-05-02 05:22:50 1851264 ----a-w- c:\windows\system32\dllcache\win32k.sys

    ============= FINISH: 10:06:36.43 ===============

    Any help would be most appreciated!!

    Best regards,

    Attached Files:

  2. Broni

    Broni Malware Annihilator Posts: 52,789   +343

    Welcome aboard [​IMG]

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt"
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
  3. feebs

    feebs TS Rookie Topic Starter

    comobofix log

    Hi Broni,

    Appreciate your quick reply! I have attached the log from combofix.

    Best regards,

    Attached Files:

  4. Broni

    Broni Malware Annihilator Posts: 52,789   +343

    Delete your Combofix file and download fresh copy from HERE
    Run it and post resulting log.
  5. feebs

    feebs TS Rookie Topic Starter

    New file

    Hi Broni,

    Please see attached.

    Thanks a lot!

    Attached Files:

  6. Broni

    Broni Malware Annihilator Posts: 52,789   +343

    Very good :)

    Uninstall Combofix:
    Go Start > Run [Vista users, go Start>"Start search"]
    Type in:
    Combofix /Uninstall
    Note the space between the "Combofix" and the "/Uninstall"
    Restart computer.
  7. Broni

    Broni Malware Annihilator Posts: 52,789   +343

    Download OTL to your Desktop.

    * Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    * Under the Custom Scan box paste this in:

    drivers32 /all
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\user32.dll /md5
    %systemroot%\system32\ws2_32.dll /md5
    %systemroot%\system32\ws2help.dll /md5
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs

    * Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.
  8. feebs

    feebs TS Rookie Topic Starter

    OTL logs

    Hi Broni,

    The files were too big to paste so I have attached them.

    Thanks! :)

    Attached Files:

  9. Broni

    Broni Malware Annihilator Posts: 52,789   +343

    How is your computer doing at the moment?


    Update your Java version here:

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

    Now, we need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it to its own folder
    • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.


    Run OTL
    • Under the Custom Scans/Fixes box at the bottom, paste in the following

      O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
      O15 - HKLM\..Trusted Domains: //about.htm/ ([]myui in Trusted sites)
      O15 - HKLM\..Trusted Domains: //Exclude.htm/ ([]myui in Trusted sites)
      O15 - HKLM\..Trusted Domains: //FWEvent.htm/ ([]myui in Trusted sites)
      O15 - HKLM\..Trusted Domains: //LanguageSelection.htm/ ([]myui in Trusted sites)
      O15 - HKLM\..Trusted Domains: //Message.htm/ ([]myui in Trusted sites)
      O15 - HKLM\..Trusted Domains: //MyAgttryCmd.htm/ ([]myui in Trusted sites)
      O15 - HKLM\..Trusted Domains: //MyAgttryNag.htm/ ([]myui in Trusted sites)
      O15 - HKLM\..Trusted Domains: //MyNotification.htm/ ([]myui in Trusted sites)
      O15 - HKLM\..Trusted Domains: //NOCLessUpdate.htm/ ([]myui in Trusted sites)
      O15 - HKLM\..Trusted Domains: //quarantine.htm/ ([]myui in Trusted sites)
      O15 - HKLM\..Trusted Domains: //ScanNow.htm/ ([]myui in Trusted sites)
      O15 - HKLM\..Trusted Domains: //strings.vbs/ ([]myui in Trusted sites)
      O15 - HKLM\..Trusted Domains: //Template.htm/ ([]myui in Trusted sites)
      O15 - HKLM\..Trusted Domains: //Update.htm/ ([]myui in Trusted sites)
      O15 - HKLM\..Trusted Domains: //VirFound.htm/ ([]myui in Trusted sites)
      [2010/07/31 12:40:47 | 000,000,000 | ---D | C] -- C:\wCFix
      [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeAntiVirus]
      "DisableMonitoring" =-
      [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeFirewall]
      "DisableMonitoring" =-
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.
    • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
  10. feebs

    feebs TS Rookie Topic Starter

    Java + OTL part 2

    Now that you asked, no more error message!!!! :grinthumb

    And is it me or does the computer seem to be running faster?? :)

    I have attached the two files as requested.

    Attached Files:

  11. Broni

    Broni Malware Annihilator Posts: 52,789   +343

    That's what the cleaning is for :)

    Last scans...

    1. Download Security Check from HERE, and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

    2. Download Temp File Cleaner (TFC)
    Double click on TFC.exe to run the program.
    Click on Start button to begin cleaning process.
    TFC will close all running programs, and it may ask you to restart computer.

    3. Go to Kaspersky website and perform an online antivirus scan.

    1. Disable your active antivirus program.
    2. Read through the requirements and privacy statement and click on Accept button.
    3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    4. When the downloads have finished, click on Settings.
    5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

    • Spyware, Adware, Dialers, and other potentially dangerous programs
      [*] Archives
      [*] Mail databases
    6. Click on My Computer under Scan.
    7. Once the scan is complete, it will display the results. Click on View Scan Report.
    8. You will see a list of infected items there. Click on Save Report As....
    9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.
  12. feebs

    feebs TS Rookie Topic Starter


    OK, logs attached!

    Attached Files:

  13. Broni

    Broni Malware Annihilator Posts: 52,789   +343

    You have some bad item in your current mail:
    C:\Documents and Settings\Fiona Wong\Local Settings\Application Data\Microsoft\Outlook\Outlook.pst Infected: Trojan-Dropper.Win32.Agent.bwdy

    Let's double check...

    Please run a BitDefender Online Scan

    • Disable your antivirus program.
    • Click Start Scanner button.
    • Click Start scan button
    • Allow browser plug-in to be installed when prompted.
    • Click I Agree to agree to the EULA.
    • Please refrain from using the computer until the scan is finished.
    • When the scan is finished, click on View log.
    • Notepad will open with scan results.
    • Save the report to your desktop and post its content in your next reply.
  14. feebs

    feebs TS Rookie Topic Starter

    bit defender

    Hi Broni, please see attached! :)


    Attached Files:

  15. Broni

    Broni Malware Annihilator Posts: 52,789   +343

    OK, all was cleared except for:
    C:\Documents and Settings\Fiona Wong\My Documents\pst\archive pre2004.pst=>[Subject: ??kaza][From: fionaw]=>kazaa_lite_202_english.exe=>(Instyler o)=>(Instyler Module 13) Delete failed

    See, if you can do it manually.
    If you can't do it, or can't find it, delete a whole folder archive pre2004.pst unless you have something important there.

    Let me know...
  16. feebs

    feebs TS Rookie Topic Starter

    Found it and deleted it. Reran bitdefender on that particular folder \pst and got the message 'no virus so far'! Yay! :grinthumb
  17. Broni

    Broni Malware Annihilator Posts: 52,789   +343

    Excellent :)

    OTL Clean-Up
    Clean up with OTL:

    * Double-click OTL.exe to start the program.
    * Close all other programs apart from OTL as this step will require a reboot
    * On the OTL main screen, press the CLEANUP button
    * Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.


    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point.

    Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista and 7:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    2. Restart computer.

    3. Turn System Restore on.

    4. Make sure, Windows Updates are current.

    5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    6. Download, and install WOT (Web OF Trust): It'll warn you (in most cases) about dangerous web sites.

    7. Run defrag at your convenience.

    8. Read How did I get infected?, With steps so it does not happen again!:

    9. Please, let me know, how is your computer doing.
  18. feebs

    feebs TS Rookie Topic Starter

    Hi Broni, I have followed the instructions and managed to also defragment my drive. The computer is running great now!! Thanks so much for your help!!
  19. Broni

    Broni Malware Annihilator Posts: 52,789   +343

    Way to go!! [​IMG]
    Good luck and stay safe :)
  20. feebs

    feebs TS Rookie Topic Starter

    thank you thank you thank you!:grinthumb
  21. Broni

    Broni Malware Annihilator Posts: 52,789   +343

    You're really very welcome :)
    I'm glad to see another clean computer and a happy computer user :)
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