We have the following servers running: Windows Server 2003 as Domain Controller Windows Server 2003 w/ Terminal Service and Citrix Presentation Server 3.0 Microsoft Exchange Server I am having the following problem: When I add a user in the "Active Directory Users" account, it does not create a "home" directory for them, nor does it create an email address. I have to manually do this. What is the proper way to add users to a domain? The administrator will not teach me the proper way, and he is often too busy to add people as they come in, usually taking a week. Any suggestions are helpful.