add remove programs won't work

By ged32
Jan 12, 2007
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  1. high all
    add remove programs won't open in windows 2000 pro. nothing happens when i click on it . the reason i need it to work is i have been trying to remove norton antivirus so i can replace it with software included in my broadband package. symantec sent the removal tool but it says i need to remove norton utilities first with add / remove programs, which of course i can't. any ideas folks? my level of competence on windows operating systems is very limited.

    many thanks


    ged ( newbie )
  2. tomrca

    tomrca Newcomer, in training Posts: 1,051

    have you uninstalled any of norton yet? if not i suggest that you run a pc scan for virus's first. run the ones from HERE use at least three of them. it may well work.
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