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Adobe browser plugin products

By Zachareye
Sep 25, 2010
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  1. I have having trouble with the Adobe browser plugins (e.g. youtube along with other sites will not load video). It will tell me that the plugin has crashed and here is what I have tried:
    Uninstalling the products (flash and shockwave) then reinstalling (several times)
    Uninstalling and reinstalling my web browsers (Firefox and Chrome)
    Reset IE8

    No luck at all

    Please help.
     
  2. gbhall

    gbhall TechSpot Chancellor Posts: 2,425   +77

    yes, lots of folk (me included) are having trouble with Adobe. two updates in one week, for a start....Adobe have lost just about all the credibility they ever had....like Symantec.

    First off, note there is a separate update for Firefox.

    Go here http://www.adobe.com/support/flashplayer/ and try some of the options offered. Somewhere or other (can't find it now), I found special instructions for Firefox, with a link to download FP_PL_PFS_INSTALLER.exe which does the job correctly.
     
  3. bobcat

    bobcat TechSpot Paladin Posts: 688   +67

    Some tips to ensure you’re doing the installation properly and help you trouble shoot in case the problem persists.

    To get proper installation for the IE, you need Administrator rights and you should accept all pop-ups and prompts, as per procedure described by Adobe. The installation is direct thru the IE, and at the end of a successful installation you should see the animation on the same page. Did you see this animation? You also get the message “Successfully Installed”.

    http://get.adobe.com/flashplayer/

    You can also see version information and you should have version 10,1,85,3 installed.

    http://www.adobe.com/software/flash/about/

    Like gbhall said, the procedure for Firefox is different from that for IE and involves first downloading the Flash player, closing Firefox and then installing it.

    http://www.adobe.com/products/flashplayer/productinfo/instructions/

    Adobe itself gives the following trouble shooting advice for Flash Player installation for Windows. If you still have problems, check it out.

    http://kb2.adobe.com/cps/191/tn_19166.html

    In particular, if Flash Player crashes Internet Explorer for Windows XP, Vista, the solution is given below.

    http://kb2.adobe.com/cps/408/kb408620.html

    Finally, if nothing works, try a new browser like Opera and install Flash player as per Firefox.
     
  4. Zachareye

    Zachareye TS Rookie Topic Starter Posts: 47

    Tried another install and now it is working, but I have a hunch that was not the root cause. I will start a new thread for this, but I believe it is my video card drivers. I attempted to update it but have been unsuccessful, the software installs fine but the actual driver fails, I have tried completely uninstalling and reinstalling with no luck. So when the Adobe was giving the issue was when I had the old video card drivers, now that there are no video card drivers except for windows plug and play Adobe products work fine.
     

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