I'm not entirely sure what is going on as I'm doing this fix via phone. I have a laptop that doesn't have an eithernet port (appears to be almost a dinosaur), and the person using it is trying to use Agere Systems usb 2.0 soft modem (modem that connects ethernet cable to computer via USB port). The computer is running Windows XP SP3, and no matter what is installed/uninstalled/adjusted it won't allow an internet connection. Any ideas? I've tried driver updates, install/uninstall via device manager & unistall manager. I'm not sure of what else I can do to fix it.