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Alcaudsl.sys causing BSOD

Discussion in 'Windows BSOD, Freezing, Restarting Help' started by Frac, Jan 11, 2009.

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  1. Frac Newcomer, in training

    alcaudsl.sys
    is my speedtouch modem
    and it caused a bsod yesterday
    any help wat to do?

    this i wat i got when i debugged it

    Microsoft (R) Windows Debugger Version 6.9.0003.113 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\WINDOWS\MEMORY.DMP]
    Kernel Summary Dump File: Only kernel address space is available

    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: c:\windows\System32; c:\windows\system\System32; http://www.alexander.com/SymServe
    Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 2600.xpsp_sp3_gdr.080814-1236
    Kernel base = 0x804d7000 PsLoadedModuleList = 0x805634c0
    Debug session time: Sat Jan 10 18:38:45.656 2009 (GMT-8)
    System Uptime: 0 days 0:13:18.266
    Loading Kernel Symbols
    ..................................................................................................................................
    Loading User Symbols

    Loading unloaded module list
    ................
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 7E, {c0000005, b6439fce, f3b96c40, f3b9693c}

    *** ERROR: Module load completed but symbols could not be loaded for alcaudsl.sys
    Probably caused by : alcaudsl.sys ( alcaudsl+a6fce )

    Followup: MachineOwner
    ---------

    0: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (7e)
    This is a very common bugcheck. Usually the exception address pinpoints
    the driver/function that caused the problem. Always note this address
    as well as the link date of the driver/image that contains this address.
    Arguments:
    Arg1: c0000005, The exception code that was not handled
    Arg2: b6439fce, The address that the exception occurred at
    Arg3: f3b96c40, Exception Record Address
    Arg4: f3b9693c, Context Record Address

    Debugging Details:
    ------------------


    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

    FAULTING_IP:
    alcaudsl+a6fce
    b6439fce 0fb708 movzx ecx,word ptr [eax]

    EXCEPTION_RECORD: f3b96c40 -- (.exr 0xfffffffff3b96c40)
    ExceptionAddress: b6439fce (alcaudsl+0x000a6fce)
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 00000000
    Parameter[1]: 00000000
    Attempt to read from address 00000000

    CONTEXT: f3b9693c -- (.cxr 0xfffffffff3b9693c)
    eax=00000000 ebx=00000001 ecx=00002a30 edx=86f5d4a0 esi=867bda40 edi=86ab4c58
    eip=b6439fce esp=f3b96d08 ebp=f3b96d38 iopl=0 nv up ei pl zr na pe nc
    cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
    alcaudsl+0xa6fce:
    b6439fce 0fb708 movzx ecx,word ptr [eax] ds:0023:00000000=????
    Resetting default scope

    PROCESS_NAME: System

    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

    READ_ADDRESS: 00000000

    BUGCHECK_STR: 0x7E

    DEFAULT_BUCKET_ID: NULL_DEREFERENCE

    LAST_CONTROL_TRANSFER: from b643b9e2 to b6439fce

    STACK_TEXT:
    WARNING: Stack unwind information not available. Following frames may be wrong.
    f3b96d38 b643b9e2 86edbce0 00000000 867bdc58 alcaudsl+0xa6fce
    f3b96d80 b643d4c3 867bdc58 00000000 87143b80 alcaudsl+0xa89e2
    f3b96dac 80575723 007bdc58 00000000 00000000 alcaudsl+0xaa4c3
    f3b96ddc 804ec6d9 b643d432 867bdc58 00000000 nt!PspSystemThreadStartup+0x34
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


    FOLLOWUP_IP:
    alcaudsl+a6fce
    b6439fce 0fb708 movzx ecx,word ptr [eax]

    SYMBOL_STACK_INDEX: 0

    SYMBOL_NAME: alcaudsl+a6fce

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: alcaudsl

    IMAGE_NAME: alcaudsl.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 3cff27f4

    STACK_COMMAND: .cxr 0xfffffffff3b9693c ; kb

    FAILURE_BUCKET_ID: 0x7E_alcaudsl+a6fce

    BUCKET_ID: 0x7E_alcaudsl+a6fce

    Followup: MachineOwner
    ---------
  2. kimsland Ex-TechSpotter

    Ideally if you have the option for ethernet on that Alcatel modem, use that
    Then uninstall the USB drivers through add\remove programs
  3. Frac Newcomer, in training

    i do have the option but i have a wireless Dlink router connected to it
  4. kimsland Ex-TechSpotter

    I'm only concerned what's plugged into the computer (ie after this conversation - ethernet ;) )
  5. Frac Newcomer, in training

    ok im using the ethernet
  6. kimsland Ex-TechSpotter

    Well done ;) ;)
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