Almost everyday I get BSOD & have to manually restart computer

[citron2k1]

Hello and thanks for having such a wonderful site. I need help trying to figure out what is causing my windows vista 64-bit operating system to keep giving me the BSOD. I have followed some directions on how to get the debug.txt, but I'm not very tech savy so I don't understand what all the mumbojumbo is or does. Please somebody enlighten me.

Kind Regards,
Mike

PS I learned to get the minidump from one of the threads here. I can't post links yet.

 

[Mark56]

What I need to see is the minidump files. Follow this to find and attach them to your next post. The.txt file you have attached above just gives details of one BSOD, I need several to get a full picture. I can debug the .dmp files myself which will give better information.

First locate your minidump files, they are usually found by clicking on your C: drive, in windows explorer, then click on Windows to view the contents. If your operating system is installed under a different drive letter then look there. They should be stored under a file called minidump.The files will have a .dmp extension.

Zip up at least 6 of the most recent files into one zip folder and save on your desktop (if there are less than five just zip up what you have).

Below the reply box click on Go Advanced. Then scroll down until you see a button, Manage Attachments. Click on that and a popup-window opens.

Click on the Browse button, find the zip folder you made earlier and doubleclick on it.

Now click on the Upload button in the popup. When done, click on the Close this window button.

Enter your message-text, then click on Submit Message.

 

[citron2k1]

Thank you Mark for taking the time to respond. I have attached the minidump file per your instructions (there was only one in the folder).

 

[Mark56]

You have stated in your thread title that the BSOD's are happening every day but this last minidump is from 31st May. Are you sure you are getting a BSOD or is the system just shutting down. Normally after showing a bright blue screen, with a lot of writing on it, the system shuts down and then immediatley restarts. Is that what is happening?

Check these settings to make sure the system is set to keep all minidumps.

Go to the Control Panel and select System.

Then click on Advanced System Settings from the left hand pane.

Under the Advance tab click on Settings in the Startup and Recovery box.

At the bottom of the box you will probably see a check mark next to Overwrite any Existing File. That needs to be unchecked.

To do that you need to change the setting in the small box just above it to Kernel Memory Dump, you can then uncheck the box at the bottom.

Then go back and change the Kernel Memory Dump back to Small Memory Dump. Click on OK and close all the windows. Now the system will save all minidumps without overwriting any.

The present crash dump does not tell me much so I need to see more minidumps as they happen.

Do you recall when the problem first started and can you remember making any changes at that time, new software, virus scans, updates, new hardware, etc. Is there any particular process that you perform at the time it crashes, or is it completely random?

Please download and install this software to monitor temperatures, set it to show the temps in the task bar so you can report back with the temperatures during normal use.http://www.alcpu.com/CoreTemp/

 

[citron2k1]

Ok I've done all you said and the setting seems to be correct now. I just have to wait for the BSOD's to happen and then I will post the dump. I also downloaded the temp program you suggested. It is running at 42 & 42 on both. The crashes happen sporadically. I don't know what causes it. I'll be surfing the net and all of the sudden it happens. This is on an HP DV4T-1400 laptop btw. I have it set on a cooling pad, but the fans on the pads are not running. I just set it on there to let air circulate.

 

[Mark56]

I was wondering if it may be overheating but those temps sound OK, keep an eye on them when you are online or running videos.

You didn't answer my question about what happens when it crashes. Please read the first paragraph in my last post and reply to it.

While you are waiting for another BSOD, here is something you can do. Download this free Malware scanner,http://www.malwarebytes.org/products/malwarebytes_free install it, let it update and then run a full system scan.It will produce a report when it finishes, save it to your desktop and attach it to your next post.

 

[citron2k1]

Hello,

Sorry for the late reply, I've had some real life issues I needed to take care of. Anyway, the bsod's have not changed. I get them every time I boot up the computer now. Attached is the minidumps and also the .txt file from malwarebytes in zip folder. Thanks again.

 

[Mark56]

Just looking through the first few dumps there is an indication that your hard drive is failing. As a precaution make sure you have everything important backed up to another drive or DVD's.

Use this guide to check the health of your hard drive.

Identify the make of your hard drive and then use one of the links below to get the manufacturers diagnostic for ISO CD. Burn the image file to a CD, boot the PC with the disc in the drive and run the diagnostics. You first need to set the CD drive to 1st in the boot order in the Bios setup.

If you do not have an image burner use this free software to make the CD.

http://www.isoimageburner.com/



ExcelStor: http://www.excelstor.com/eng/support.php?sub_id=3

Hitachi/IBM: http://www.hitachigst.com/support/downloads/

Samsung: http://www.samsung.com/global/business/hdd/support/downloads/support_in_es.html

Seagate, Maxtor & Quantum:http://www.seagate.com/www/en-us/support/downloads

Western Digital:http://support.wdc.com/product/download.asp?lang=en

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Toshiba Fujitsu: http://sdd.toshiba.com/main.aspx?Path=SoftwareUtilities#diagnostic

Please provide the model number of your drive if it is Toshiba Fujitsu for further instructions, this does not run on Windows 7. I would suggest the use of the diagnostics from the Seagate link as this will work on all makes of drive and on any OS.

 

[citron2k1]

I made the diagnostic disk for my drive (Western Digital Scorpion WD5000BEVT), restarted my computer, and the disk ran, but comes up with no disk found error 0120. When I restarted the computer without the disk, it booted into windows just fine. If there was no disk found, then why am I still able to boot into windows? I don't get it.

 

[Mark56]

For some reason the diagnostics software is not able to recognise your hard drive.

Please make quite sure that you went through the selection process to get the correct diagnostics for your particular hard drive model. When at the page showing four groups of drive models, did you wave the mouse over each drive in order to find your model number?

If all else fails download the diagnostics for DOS and run it from the desktop.

 

[citron2k1]

I made sure that it matched by hovering over the drives on the website. So I am sure I downloaded the correct one. I ended up using windows chkdsk in DOS and it found some bad sectors and I assume that it fixed and repaired it. According to the screenshot it did, but it still doesn't seem to remedy the problem? Any suggestions? I am also looking at this drive to replace the one that is causing me these bsod'ies:

Western Digital Scorpio Black WD7500BPKT 750GB 7200 RPM 16MB Cache 2.5" SATA 3.0Gb/s Internal Notebook Hard Drive -Bare Drive.

Do you think this will be a sufficient drive to replace with? Also when I install the new HD will I be able to just use my recovery disk to reinstall windows and the drivers needed?

Thank you very much for helping me out here. I am indebted to you.

 

[Mark56]

Did you run the chkdsk with the parameter /r added to it as that will repair any errors?

The command looks like this chkdsk /r you must make the gap before the /

Bad sectors can either be physical faults on the disk surface or badly corrupted code. So, sometimes after a repair they will not return but this is often a sign that the disk is starting to wear out.

The drive you have quoted above will be fine.

You should be able to use the recovery discs without any problem.

 

[citron2k1]

If I buy the replacement drive above. Will I still be able to use my restore disks that came with my computer? Or will I have to buy and operating system?

 

[Mark56]

I answered your question already.

Pleaase read my last post again

 

[citron2k1]

Wow i'm so blind. Thanks again for responding to me. Sorry about. lol

 

[Mark56]

No problem