Updated with new logs: please check
Preliminary issue: Google results redirected
Secondary issue: Trying to work through the 8-steps but having problems
I was able to download and install (and run) CCleaner.
Can you please help me get through the 8-steps, so I can get back to trying to fix the preliminary issue? I'm growing frustrated.
Thanks in advance,
jacee
Found this via research, posting here for others . .
When you can't connect to activate or update antivirus software (as indicated above).
(Too new to post a link, so search for topic116603 here.)
This fixed my activation issue. I am now able to resume the 8 steps.
I've finished the 8-steps. Logs are attached, but I need someone to check them, as I only know enough to be dangerous.
Please advise on next steps for further "treatment" and/or what the heck to do to prevent this from happening in the future. I feel like firefox browser might have made me feel a bit safer than I really was apparently.
Thanks in advance,
Jacee
Preliminary issue: Google results redirected
Secondary issue: Trying to work through the 8-steps but having problems
- Downloaded ativir; upon install got this error message: no internet connection could be created; this is necessary to activate the product; please create an internet connection and rerun the activation (I tried several other sites -- CNN, yahoo, etc. and they connected)
- Downloaded norton, installed, tried to run LiveUpdate, got this message: unable to connect with server (Again, I *am* connected -- CNN, yahoo, etc. and they connected)
- Downloaded Malwarebytes' Anti-Malware -- told it to run . . . but it never starts. No error message, nothing.
I was able to download and install (and run) CCleaner.
Can you please help me get through the 8-steps, so I can get back to trying to fix the preliminary issue? I'm growing frustrated.
Thanks in advance,
jacee
Found this via research, posting here for others . .
When you can't connect to activate or update antivirus software (as indicated above).
(Too new to post a link, so search for topic116603 here.)
This fixed my activation issue. I am now able to resume the 8 steps.
I've finished the 8-steps. Logs are attached, but I need someone to check them, as I only know enough to be dangerous.
Please advise on next steps for further "treatment" and/or what the heck to do to prevent this from happening in the future. I feel like firefox browser might have made me feel a bit safer than I really was apparently.
Thanks in advance,
Jacee