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AMD graphic card 5800 series - ati radeon 5850 toxic freezing

By Snowkill
Jan 24, 2015
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  1. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    What is the make and model of this computer?
     
  2. Snowkill

    Snowkill TS Rookie Topic Starter

    It is folded pc from the online store. Do you want to configure?
     
  3. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    "Do you want to configure?" What? I want the specs of the motherboard so I can tell what drivers are needed...
     
    Last edited: Jan 24, 2015
  4. Snowkill

    Snowkill TS Rookie Topic Starter

    OS Name Microsoft Windows 8.1 Pro
    Version 6.3.9600 Build 9600
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name TOMASB
    System Manufacturer Gigabyte Technology Co., Ltd.
    System Model H55M-USB3
    System Type x64-based PC
    System SKU
    Processor Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz, 2661 Mhz, 4 Core(s), 4 Logical Processor(s)
    BIOS Version/Date Award Software International, Inc. F2, 6. 1. 2010
    SMBIOS Version 2.4
    Embedded Controller Version 255.255
    BIOS Mode Legacy
    BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
    BaseBoard Model Not Available
    BaseBoard Name Base Board
    Platform Role Desktop
    Secure Boot State Unsupported
    PCR7 Configuration Binding Not Possible
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume1
    Locale Česká republika
    Hardware Abstraction Layer Version = "6.3.9600.17196"
    User Name TomasB\Snowkill
    Time Zone Central Europe Standard Time
    Installed Physical Memory (RAM) 12,0 GB
    Total Physical Memory 12,0 GB
    Available Physical Memory 10,1 GB
    Total Virtual Memory 13,8 GB
    Available Virtual Memory 11,8 GB
    Page File Space 1,81 GB
    Page File C:\pagefile.sys
    Hyper-V - VM Monitor Mode Extensions Yes
    Hyper-V - Second Level Address Translation Extensions Yes
    Hyper-V - Virtualization Enabled in Firmware Yes
    Hyper-V - Data Execution Protection Yes

    sorry for misundsanding
     
  5. Snowkill

    Snowkill TS Rookie Topic Starter

  6. dividebyzero

    dividebyzero trainee n00b Posts: 4,891   +1,258

  7. Snowkill

    Snowkill TS Rookie Topic Starter

    I have the latest version omega and it did not help
     
  8. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Switch to Nvidia graphics...
     
  9. dividebyzero

    dividebyzero trainee n00b Posts: 4,891   +1,258

    That thread concerns the powerplay issue that plagued the Evergreen series when it first came out. The fix was a revised BIOS that altered 2D voltage parameters ( I had the same issue with my 5850's at the time).
    If you have recently acquired the card, might pay to check the BIOS revision. There is a chance that the card was manufactured early (prior to Feb/March 2010) and never received a BIOS update which should be available from Sapphire support if the card is a Toxic model.
    If the card does have a later BIOS revision then it could be any number of things depending upon when the grey screen and freezes occur (2D or 3D load for example). If they are happening under 3D loading (I.e. games) then the cause could be PSU, card failure (or at least unable to hold the factory OC - you can check this by reducing clocks and test to see if it still occurs), or motherboard/PCI-E slot voltage issues.
     
    Tmagic650 likes this.
  10. Snowkill

    Snowkill TS Rookie Topic Starter

    Heh, and where to find newer bios?

    evergreen only when I'm working with Photoshop or video on youtube, etc., in the games I've never done it.
     
  11. dividebyzero

    dividebyzero trainee n00b Posts: 4,891   +1,258

    As I said in my previous post:
    Sapphire support.

    Before contacting them, ascertain what BIOS the card is already using. If you don't know how to access this information, download GPU-Z, run the utilty, the BIOS version will be evident in the screen such as this example
    [​IMG]

    If you require a BIOS update, Sapphire will email you a revised BIOS, the BIOS update utility, and instructions on how to accomplish the BIOS update process.
     
  12. Snowkill

    Snowkill TS Rookie Topic Starter

    I have another bios than on Picture.

    Please do not know how to contact them?
     
  13. dividebyzero

    dividebyzero trainee n00b Posts: 4,891   +1,258

    It was an example for illustrative purposes.
    You had difficulty pressing a button on a website page? When you press the button it takes you to this page. It has email addresses and phone numbers for support enquiries.

    Don't take this the wrong way, but if the BIOS needs updating, you may be better served taking the computer into a computer sales/repair shop and have them do it. It isn't a particularly difficult operation, but if you screw it up, you'll most likely brick the card.
     
  14. Snowkill

    Snowkill TS Rookie Topic Starter

    Thank you so much, I wrote them an email, or should I go to a service let me install the newer bios?
     

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