I realize this problem is ongoing for several. I have read everything here in an effort at self-help, to no avail. Two days ago my computer rebooted on me. Since then, the same types of problems others have had: AVG cannot update, AVG scans have issues at the outset, I have trouble downloading all of the potential software that others think will solve the problem, etc. I have done the best I can on the 8 steps. Unfortunately, as with others, I am limited in what I can accomplish. I was ultimately able to download and run HJS from download.com. My log is attached. I was able to download (but not update) Avira. It found only 2 warnings (files that could not be opened). I have been able to download and run CCleaner to the point of "cleanliness" on it. I have also run Xclean_micro (found nothing). Apparently MBAM will fix the problem (at least according to others), but I cannot figure a way to get it to run. I can download it and install it (eventually -- it takes forever to install), but I cannot get it to run. I have tried to run it w/o the update first. I can locate it on my Task Manager after I try to get it to run -- it will sit there forever unless I end the process. SAS will not install once I get it downloaded. Through my work above, I think I've been able to get rid of the 2 bratsk files I could find, but clearly my problems have not been resolved. Help would be greatly appreciated. Thank you in advance.