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Antivirus 2008 pro infected my PC, help

By mwiazows
Aug 12, 2008
  1. Hi,

    my pc was infected with antivirus 2008 pro over the weekend. neither mcafee nor pc tools-spyware doctor are able to access the internet to update their DBs. i tried the manual removal of antivirus 2008 and deleting the files that came up in free spyhunter scan, but additionally i can still not properly access the internet as google always gets fake results and eventually my screen goes blue with a stop error. now, it always goes to that stop error upon booting up. is there any way to fix my computer? i tried system restore, but the program said it could not work when i tried to use it...

    here is what the error message says under "Technical Information":

    *** STOP: 0x0000008E (0xC0000005, 0xBA65BACF,0xA84107A8, 0x00000000)

    Beginning dump of physical memory
    Physical memory dump complete.
    Contact system administrator or technical support group for further assistance.
     
  2. raybay

    raybay TS Evangelist Posts: 7,241   +9

    Run Antivir Antivirus in <SAFE MODE>, or AVAST, and you should expect better luck.
     
  3. mwiazows

    mwiazows TS Rookie Topic Starter

    do i have to download those programs? right now i cant access the internet or do anything from my infected pc...
     
  4. raybay

    raybay TS Evangelist Posts: 7,241   +9

    To doe it right, you need to download them.
    But in lieu of that, I would run your other antivirus and antispyware software in SAFE MODE, which should free up your system to run normally enough to download those others.
     
  5. mwiazows

    mwiazows TS Rookie Topic Starter

    can i download them to a usb key from another computer and then install them and use them in safemode?
     
  6. raybay

    raybay TS Evangelist Posts: 7,241   +9

    Yes, you can. That is so obvious, that I forgot it.
     
  7. mwiazows

    mwiazows TS Rookie Topic Starter

    Thank you Raybay, I will try that. Are these two programs free?

    I can't really figure out why when i do a regular bootup that Windows always goes to the blue stop error screen.
     
  8. mwiazows

    mwiazows TS Rookie Topic Starter

    should i login as "administrator" or as my normal login?
     
  9. raybay

    raybay TS Evangelist Posts: 7,241   +9

    Administrator, but when it asks for Password, it is blank. Just press return... unless, of course, you entered a password at install time.
     
  10. mwiazows

    mwiazows TS Rookie Topic Starter

    i ran both programs, and still when i log in normally my computer crahes to the blue screen...
     
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