Apple drops in customer satisfaction, still leads the pack

By Jos
Aug 18, 2009
  1. Customer satisfaction within the computer industry is up slightly in 2009 after two straight years of decline. According to newly published data from the University of Michigan’s American Customer Satisfaction Index (ACSI), Windows-based PC vendors and budget PC brands in particular saw the biggest gains this year, while longtime leader Apple actually dropped a point compared to 2008.

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