Asus Windows laptop does not detect my built-in webcam

By schittur
Mar 7, 2012
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  1. Hi Guys,
    Win7 (32bit) cannot find my webcam after an update. Devce manager shows it as an unidentified device. msinfo32 shows following problems:
    NAVEX15 ROOT\LEGACY_NAVEX15\0000 This device is not present, is not working properly, or does not have all its drivers installed.
    Unknown Device USB\VID_0000&PID_0000\5&1C78ACB5&0&5 43

    This issue started with skype not being able to detect the webcam (says being used by another program)-previously uninstalling skyp and reinstalling an older version worked. not this time
    Also tried reinstalling drivers from ASUS (maybe i am not using the correct one??)

    my computer model is ASUS F50SV
    Any help is appreciated. Need my webcam to keep in touch with my family.
    Sridar
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,457   +135

  3. schittur

    schittur Newcomer, in training Topic Starter

    ASUS webcam not detected

    Thanks TMagic650 but I have already tried to install these drivers. My problem is that the computer doesnot recognize the device as webcam. So windows has disabled it (code43)
    Sridar
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,457   +135

    Okay, you can always get an external USB camera


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