TechSpot

ATI Radeon XT9600 won't work

By stelzman522
Sep 16, 2008
  1. i bought a ATI Radeon XT 9600 and when i put it in and plug my monitor into it nothing comes on the screen at all. and yes i plugged into the new gpu. also i have a dimmension 4600i motherboard and phenix bios never updated. and i think that the onboard intel graphics card might have somthing to do with it. i also disabled the intel gpu and tried again and the same thing happened. the only thing in bios about the intel card is to options (1)auto (2) onboard and i tried both and nothing happened again! soo if any one can help me i would be happy
     
  2. nickc

    nickc TechSpot Paladin Posts: 1,638

    have u plug in the power cord to the video card?
     
  3. stelzman522

    stelzman522 TS Rookie Topic Starter Posts: 19

    there is no power to my card and i think it is working because the fan goes on and everying seems to boot the same but i just cant see it and no beeps at all
     
  4. nickc

    nickc TechSpot Paladin Posts: 1,638

    try another video card, one that is pci-e 16 and see if it works.
     
  5. stelzman522

    stelzman522 TS Rookie Topic Starter Posts: 19

    i do not have a pci-e slot on my computer :( but i found that there are different agp slot speeds, the card i got is 8x, and i dont know how to check what mine runs at. there is nothing about this in the bios. how can i find out?
     
  6. stelzman522

    stelzman522 TS Rookie Topic Starter Posts: 19

    also if i take the card out and plug the monitor into the on board one everything works just fine. it seems to just not work ever time the card is in the computer. idk im getting mad at this!
     
  7. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Please put your System Specs information in your Profile

    If you have proprietory computer like Dell or Hp (or other manufacture) please put that info (and model number) in the Motherboard field, of your Profile

    (The clickable links will help you find your info)

    Have a look at nickc "System Specs" in the top right hand corner of his posts. That's how it should look (with your details in place of course)

    Edit:

    Doh! Just noticed you have a dimmension 4600i as noted in your original message !
     
  8. stelzman522

    stelzman522 TS Rookie Topic Starter Posts: 19

    i will do that now but do u have any insight to my problem??
     
  9. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  10. AtK SpAdE

    AtK SpAdE TechSpot Chancellor Posts: 1,851

    And to clarify your question about AGP speed, the card should run no matter what speed your Mobo has your slot at. 2x 4x whatever it should still at work. Try what kimsland suggested then get back to us.

    That model dell has a tiny 250w PSU but I think it should be able to handle a 9600 just fine ( I have see it in other instances )
     
  11. stelzman522

    stelzman522 TS Rookie Topic Starter Posts: 19

    what exactly am i looking for in the manual cause it doesnt say much about the agp slot just to to do it
     
     
  12. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  13. stelzman522

    stelzman522 TS Rookie Topic Starter Posts: 19

    well i want to get it to work because i dont want my money to be wasted!

    i think the slot works because the little fan on the new card does go on.

    also it is weird that even if i plug the monitor into the on board card it still wont show anything when the apg card is in but without it in everything is fine
     
  14. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Just check the voltage rating (1.5V ??) on the AGP box (or it's manual) then contact Dell (same link above) for free on their "live chat" (I've done it before it's quite fun! but now they want the service tag I'm not allowed to do it any longer!)

    Anyway ask them what your AGP slot Voltage is, and if that card suits that model

    Please also reply here with the conversation, it may help you further

    Not weird
     
  15. stelzman522

    stelzman522 TS Rookie Topic Starter Posts: 19

    they said they didnt know what the voltage was. and..........


    "We don't have it in our list of compatible cards."

    "It can work however has not been tested by us"
     
  16. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Huh!
    All the times I put them up, and that's their support reply
    I'm sure if I searched enough I could find this Voltage rating on your internal AGP port, but not Dell it seems (you know the manufacturer who built it from silicon and chip board !!!)

    Look, I think it's the PowerSupply
    But it still could be a DOA card
    Just return it as, "it didn't work" in your computer (you're not a technician, who knows why it doesn't work)
     
  17. stelzman522

    stelzman522 TS Rookie Topic Starter Posts: 19

    yes im gonna return it, do u kno of a card that is better than that crappy integrated card i have and will work in my computer?
     
  18. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    No, because I'm concerned your AGP port may be faulty (not proven yet- not sure how to either)
     
  19. stelzman522

    stelzman522 TS Rookie Topic Starter Posts: 19

    i do have 3 other PCI slots open for use. is there any PCI card that you would recommend for under $70.

    also i dont think my AGP port is faulty because the fan on the new card does spin.

    and also i do not have PCI Express so dont recommend a PCI-E card
     
  20. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  21. stelzman522

    stelzman522 TS Rookie Topic Starter Posts: 19

    ok so i emailed the people i ordered the card from and they said they will send me a replacement. should i do this or just get a refund and try a pci card
     
  22. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Think of it this way, the replacement is also under warranty !
    Maybe go for the replacement, I prefer AGP over PCI anyway (ofcourse PCI-E being the best)
     
  23. stelzman522

    stelzman522 TS Rookie Topic Starter Posts: 19

    ill just ask them that if the replacement card doesn't work can i get a full refund

    hopefully they are cool with that.

    thanks for that link theres good stuff for there for pretty cheap
    i might to the pci way idk
     
  24. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Obviously let us know the outcome (whichever way) and post back here one day.
    I hope the post says, the replacement card worked !! (But I am hopeing!)
     
  25. stelzman522

    stelzman522 TS Rookie Topic Starter Posts: 19

    i have noticed some things about my agp slot.

    1)the slot is green, while i hear that most are brown?? idk if it has any significance
    2)i cant find anything that says that there is even a agp slot on my mobo, for example, i installed everest and it said nothing of it, also there is nothing that says agp anything in device manager. there is however "universal pci bus" or w/e it says but no agp bus or slot.
     
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