Audio and Video slur

  1. Hello, everybody. Sorry if this is the wrong category.

    I've got a relatively new HP Envy 4-1035TX Ultrabook Laptop and I've had this problem lately: while playing a YouTube video or a song from my iTunes library, it keeps slurring and crackling. The problem is very sporadic: sometimes it will not slur at all, but other times it will once every 10 seconds. Playing a video in BS Player works perfectly fine, though.

    Thanks in advance.
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,673   +152

    What version of Windows are you running? Is Windows fully updated using Windows Update until there are no more updates are found?
  3. DrunkenProphet

    DrunkenProphet Newcomer, in training Topic Starter

    I've got Windows 8.

    Tried to update it twice and each time got this error:

    update.png
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,673   +152

    Shut down the computer and restart. Try the updates again
  5. DrunkenProphet

    DrunkenProphet Newcomer, in training Topic Starter

    Did it, same results.
  6. JC713

    JC713 TechSpot Evangelist Posts: 6,677   +868

  7. DrunkenProphet

    DrunkenProphet Newcomer, in training Topic Starter

    "We're sorry, but your operating system is not supported by Microsoft Fix it at this time."
  8. JC713

    JC713 TechSpot Evangelist Posts: 6,677   +868

  9. DrunkProphet

    DrunkProphet Newcomer, in training

    Hey guys it's still me. The problem's getting worse and worse. Tried reinstalling the driver for video card and things were fine for about 2 hours. Then the slur was back again. Then updated Windows 8 to Windows 8.1. Still no results.

    Anything would be helpful, this thing's driving me nuts.

    I should add that the Windows Updates are not a problem anymore ever since I installed 8.1 - they get updated automatically, without any errors.
    Last edited by a moderator: Apr 3, 2014
  10. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,673   +152

    The laptop may be overheating...
  11. DrunkProphet

    DrunkProphet Newcomer, in training

    It's not.
     
  12. DrunkProphet

    DrunkProphet Newcomer, in training

    I was watching the performance section in Task Manager and noticed that each time the slur occurs, the percentage of Disk 0 (C: D: ) rises to almost 100%. Right after the slur, it lowers again. Here's a print screen with it going up to 91% while a song was playing. tm.png
  13. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,673   +152

    Do you have Java and Adobe flash player properly installed?
  14. DrunkProphet

    DrunkProphet Newcomer, in training

    Reinstalled both from their respective websites. No effect.


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