Audio Driver problems (major annoyance)

By Markj88
Mar 12, 2008
Topic Status:
Not open for further replies.
  1. I recently purchased a brand new pc and pretty soon after had some major software issues. i formatted and installed xp pro, ,y drivers for video and sound where missing, i have had this problem on previous systems. i have successfully replaced the video controllers and they work fine but when trying to install audio drivers i receive an error message ( -536870397) it is an SiS 7012 Audio Device PCI.. -- i am getting very annoyed please help -- !!!!!!
  2. Matthew

    Matthew TechSpot Staff Posts: 6,042   +84 Staff Member

  3. Markj88

    Markj88 Newcomer, in training Topic Starter Posts: 24

    hey!

    I have read other comments on this subject and tried the reg.edit solution but i cant find any traces of sis7012 in there im considering taking it to the shop i bought it but i know they will do something that one of the guys on here must know i will write if u could use msn messnger to talk me through thereg,edit as i may be doing something wrong i would greatly appreciate it , like i said this is a major anoyance as i produce music in my spare time!!




    Any input is appreciated

    thanks!
  4. CCT

    CCT Newcomer, in training Posts: 3,556

    Go to the SiS site and download the 7012 audio drivers to a folder you make on the Desktop.

    In Control Panel, uninstall the audio driver.

    In Control Panel, uninstall the audio controller.

    Reboot.

    Windows should find the Controller and want a driver - send it to the folder you made with the driver.
  5. Markj88

    Markj88 Newcomer, in training Topic Starter Posts: 24

    there is no sign of any installed drivers it reads (NO AUDIO DEVICE) it cannot be a hardware problem the computer is less than a week old!!!
  6. Markj88

    Markj88 Newcomer, in training Topic Starter Posts: 24

    Hi

    I have all correct drivers - it is a very common problem i gather - but most people seem to have simple solutions this however is proving a pain in th backside - My computer is for 1 thing......
    !! music !!!


    if u want me to post detailed system info please ask!!!!
  7. turbo1

    turbo1 TechSpot Maniac Posts: 360

    can you please run a dxdiag report?

    Start>Run
    on the search box,type dxdiag
    directX diagnostic tool will open,
    click "save all informations".

    and attach the file to your next post

    (do not copy & paste)
  8. Markj88

    Markj88 Newcomer, in training Topic Starter Posts: 24

    hi

    u want me to post that whole page?
  9. Markj88

    Markj88 Newcomer, in training Topic Starter Posts: 24

    ok

    i think thats right
  10. Markj88

    Markj88 Newcomer, in training Topic Starter Posts: 24

    ok i have done as u asked - any help would be very much welcomed -

    thanks!
  11. turbo1

    turbo1 TechSpot Maniac Posts: 360

    please run a windows update.

    some of your onboard components are unresponsive.

    start > Help and support
    Pick a Task > Keep your computer up-to-date with Windows Update.

    download & install everything that windows tell you to download.

    reboot your computer & attach another dxdiag report to your next post.

    also please download Everest free edition from the link below:
    (keep everest standing by till needed)

    http://www.majorgeeks.com/download4181.html
     
  12. Markj88

    Markj88 Newcomer, in training Topic Starter Posts: 24

    thanks

    i am doing what you instructed right now i will post asap!
  13. Markj88

    Markj88 Newcomer, in training Topic Starter Posts: 24

    Diag2 after xp updates

    2nd diag after xp updates

    Attached Files:

  14. turbo1

    turbo1 TechSpot Maniac Posts: 360

    Hmmn....still no change (unless you attached the latest report).

    now,unpack the Everest,install & run.
    save the report & attach to your next post.

    this is strange,as your system model is likewise not detected.
    are you aware of the model of your packard bell?
    there's a sticker somewhere around the case.

    if the Everest cant supply the info that we need,you have
    to open your case to see the system model of your mainboard.
  15. Markj88

    Markj88 Newcomer, in training Topic Starter Posts: 24

    system model!!!!

    motherboard chipset - sis651
    graphics controller sis315
    sis7012 audio device
  16. Markj88

    Markj88 Newcomer, in training Topic Starter Posts: 24

    please tell me if you recommend opening and viewing the board make and model!!!
  17. turbo1

    turbo1 TechSpot Maniac Posts: 360

    yes,we need the mainboard's system make/model.

    & run the everest as requested & attach the report.
  18. Markj88

    Markj88 Newcomer, in training Topic Starter Posts: 24

    ok - i opened up the case - ( i think this is what we need - ( sis962lua) sis 02
    i really dont know what this is or if its what we need! ( i will post everest report in the next 5 mins!
     
  19. Markj88

    Markj88 Newcomer, in training Topic Starter Posts: 24

    everest report!

    it says file is to large!!!!:???
  20. turbo1

    turbo1 TechSpot Maniac Posts: 360

    ok,check the motherboard model & paste it here.

    likewise scroll down to the report & check the multimedia part.
    that tells anything about the sound devices & display devices,
    again paste it here.

    also,check (open again the case) the serial number or part number of your motherboard.
    it will help us get the driver pack from the manufacturers website.
  21. Markj88

    Markj88 Newcomer, in training Topic Starter Posts: 24

    Multimedia-

    sis7012 the device drivers do not work - the motherboard - serial numers- where will i locate them on the board ( sorry for being a noooob im not used to these kind of probs -



    ur help is appreciated
  22. CCT

    CCT Newcomer, in training Posts: 3,556

    Download and run Everest Home (it is free):

    http://www.majorgeeks.com/download4181.html

    Once you download it, click on it and let it install and then run it from the icon on your desktop.

    Click on the + sign beside 'Computer', then on 'Summary', then go to the VERY top of the screen and click on 'report'.

    Cursor over 'quick report-summary' and then click on 'plain text' and then click on 'save to file' and change the 'save in' folder to 'Desktop' and then click 'Save'.

    Clear all your open windows and on the Desktop click on that 'report.txt' icon - this will open it in a text editor
    (probably Notepad) and then use your mouse to highlight ALL the 'debug' entries and delete them, then use your mouse to hilight all the remaining text then copy and paste it to here.

    For future reference: once you open Everest, click on file, preferences, report and uncheck the 'include debug information in the report' box. People rarely want to see that stuff.
  23. Markj88

    Markj88 Newcomer, in training Topic Starter Posts: 24

    everest info

    --------[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

    Version EVEREST v2.20.405
    Homepage http://www.lavalys.com/
    Report Type Quick Report
    Computer PC-BAFDD793C799
    Generator Mark J
    Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
    Date 2008-03-13
    Time 23:48


    --------[ Summary ]-----------------------------------------------------------------------------------------------------

    Computer:
    Operating System Microsoft Windows XP Professional
    OS Service Pack Service Pack 2
    DirectX 4.09.00.0904 (DirectX 9.0c)
    Computer Name PC-BAFDD793C799
    User Name Mark J

    Motherboard:
    CPU Type Intel Celeron D 340, 2948 MHz (22 x 134)
    Motherboard Name Unknown
    Motherboard Chipset SiS 651
    System Memory 448 MB (PC3200 DDR SDRAM)
    BIOS Type Award Medallion (09/10/04)
    Communication Port Communications Port (COM1)
    Communication Port Communications Port (COM2)
    Communication Port ECP Printer Port (LPT1)

    Display:
    Video Adapter SiS 330 Mirage Integrated
    3D Accelerator SiS 330 Mirage Integrated

    Multimedia:
    Audio Adapter SiS 7012 Audio Device

    Storage:
    IDE Controller SiS 5513 IDE UDMA Controller
    Floppy Drive Floppy disk drive
    Disk Drive ST380011A (80 GB, 7200 RPM, Ultra-ATA/100)
    Disk Drive GENERIC USB Storage-SMC USB Device
    Disk Drive GENERIC USB Storage-CFC USB Device
    Disk Drive GENERIC USB Storage-SDC USB Device
    Disk Drive GENERIC USB Storage-MSC USB Device
    Optical Drive _NEC DVD_RW ND-3530A (DVD+R9:8x, DVD+RW:16x/8x, DVD-RW:16x/6x, DVD-ROM:16x, CD:48x/32x/48x DVD+RW/DVD-RW)
    SMART Hard Disks Status OK

    Partitions:
    C: (NTFS) 76308 MB (71250 MB free)

    Input:
    Keyboard HID Keyboard Device
    Mouse HID-compliant mouse
    Mouse PS/2 Compatible Mouse

    Network:
    Network Adapter Realtek RTL8139/810x Family Fast Ethernet NIC
    Network Adapter TL-WN321G USB Wireless Adapter (192.168.2.103)

    Peripherals:
    USB1 Controller SiS 7001 PCI-USB Open Host Controller
    USB1 Controller SiS 7001 PCI-USB Open Host Controller
    USB2 Controller SiS 7002 USB 2.0 Enhanced Host Controller
    USB Device TL-WN321G USB Wireless Adapter
    USB Device USB Composite Device
    USB Device USB Human Interface Device
    USB Device USB Human Interface Device
    USB Device USB Mass Storage Device





    --------[ Debug - Unknown ]---------------------------------------------------------------------------------------------

    Motherboard 09/10/2004-SiS-651-6A6IXG05C-00
    Motherboard 8SIMLNF-NF7 2.0a
    Motherboard DMISYS: Packard Bell NEC 00000000000000000000000


    ------------------------------------------------------------------------------------------------------------------------

    The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
  24. turbo1

    turbo1 TechSpot Maniac Posts: 360

    still,the report didnt show the system model.

    incase the shop that built your machine responds to your query (by phone)
    about the system model/serial or part number you have,you can check the
    driver pack on the link below (just select the country)

    http://www.packardbell.com/support.htm

    if you were able to make a successful download & still dont work (drivers)
    then i guess let the seller check your machine as i feel your system is having
    somewhat of a hardware failure.

    (since you mentioned you had a software isssues before you made the reformat)
Topic Status:
Not open for further replies.


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.