Audio Driver problems (major annoyance)

[Markj88]

I recently purchased a brand new pc and pretty soon after had some major software issues. i formatted and installed xp pro, ,y drivers for video and sound where missing, i have had this problem on previous systems. i have successfully replaced the video controllers and they work fine but when trying to install audio drivers i receive an error message ( -536870397) it is an SiS 7012 Audio Device PCI.. -- i am getting very annoyed please help -- !!!!!!

 

[Matthew DeCarlo]

Based on what I've read, others that experience the same thing have found that deleting any instance of SiS 7012 on your HDD, performing a registry cleaner/optimizer scan and then defragmenting their HDD has worked.

A quote from "FrankS":

Basically you have to remove all traces of the SiS 7012 or the Setup comes to a grinding halt as it considers you already have SiS 7012 installed.

 

[Markj88]

hey!

I have read other comments on this subject and tried the reg.edit solution but i cant find any traces of sis7012 in there im considering taking it to the shop i bought it but i know they will do something that one of the guys on here must know i will write if u could use msn messnger to talk me through thereg,edit as i may be doing something wrong i would greatly appreciate it , like i said this is a major anoyance as i produce music in my spare time!!




Any input is appreciated

thanks!

 

[CCT]

Go to the SiS site and download the 7012 audio drivers to a folder you make on the Desktop.

In Control Panel, uninstall the audio driver.

In Control Panel, uninstall the audio controller.

Reboot.

Windows should find the Controller and want a driver - send it to the folder you made with the driver.

 

[Markj88]

there is no sign of any installed drivers it reads (NO AUDIO DEVICE) it cannot be a hardware problem the computer is less than a week old!!!

 

[Markj88]

Hi

I have all correct drivers - it is a very common problem i gather - but most people seem to have simple solutions this however is proving a pain in th backside - My computer is for 1 thing......
!! music !!!


if u want me to post detailed system info please ask!!!!

 

[turbo1]

can you please run a dxdiag report?

Start>Run
on the search box,type dxdiag
directX diagnostic tool will open,
click "save all informations".

and attach the file to your next post

(do not copy & paste)

 

[Markj88]

hi

u want me to post that whole page?

 

[Markj88]

ok

i think thats right

 

[Markj88]

ok i have done as u asked - any help would be very much welcomed -

thanks!

 

[turbo1]

please run a windows update.

some of your onboard components are unresponsive.

start > Help and support
Pick a Task > Keep your computer up-to-date with Windows Update.

download & install everything that windows tell you to download.

reboot your computer & attach another dxdiag report to your next post.

also please download Everest free edition from the link below:
(keep everest standing by till needed)

http://www.majorgeeks.com/download4181.html

 

[Markj88]

thanks

i am doing what you instructed right now i will post asap!

 

[Markj88]

Diag2 after xp updates

2nd diag after xp updates

 

[turbo1]

Hmmn....still no change (unless you attached the latest report).

now,unpack the Everest,install & run.
save the report & attach to your next post.

this is strange,as your system model is likewise not detected.
are you aware of the model of your packard bell?
there's a sticker somewhere around the case.

if the Everest cant supply the info that we need,you have
to open your case to see the system model of your mainboard.

 

[Markj88]

system model!!!!

motherboard chipset - sis651
graphics controller sis315
sis7012 audio device

 

[Markj88]

please tell me if you recommend opening and viewing the board make and model!!!

 

[turbo1]

yes,we need the mainboard's system make/model.

& run the everest as requested & attach the report.

 

[Markj88]

ok - i opened up the case - ( i think this is what we need - ( sis962lua) sis 02
i really dont know what this is or if its what we need! ( i will post everest report in the next 5 mins!

 

[Markj88]

everest report!

it says file is to large!!!!:???

 

[turbo1]

ok,check the motherboard model & paste it here.

likewise scroll down to the report & check the multimedia part.
that tells anything about the sound devices & display devices,
again paste it here.

also,check (open again the case) the serial number or part number of your motherboard.
it will help us get the driver pack from the manufacturers website.

 

[Markj88]

Multimedia-

sis7012 the device drivers do not work - the motherboard - serial numers- where will i locate them on the board ( sorry for being a noooob im not used to these kind of probs -



ur help is appreciated

 

[CCT]

Download and run Everest Home (it is free):

http://www.majorgeeks.com/download4181.html

Once you download it, click on it and let it install and then run it from the icon on your desktop.

Click on the + sign beside 'Computer', then on 'Summary', then go to the VERY top of the screen and click on 'report'.

Cursor over 'quick report-summary' and then click on 'plain text' and then click on 'save to file' and change the 'save in' folder to 'Desktop' and then click 'Save'.

Clear all your open windows and on the Desktop click on that 'report.txt' icon - this will open it in a text editor
(probably Notepad) and then use your mouse to highlight ALL the 'debug' entries and delete them, then use your mouse to hilight all the remaining text then copy and paste it to here.

For future reference: once you open Everest, click on file, preferences, report and uncheck the 'include debug information in the report' box. People rarely want to see that stuff.

 

[Markj88]

everest info

--------[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer PC-BAFDD793C799
Generator Mark J
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2008-03-13
Time 23:48


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name PC-BAFDD793C799
User Name Mark J

Motherboard:
CPU Type Intel Celeron D 340, 2948 MHz (22 x 134)
Motherboard Name Unknown
Motherboard Chipset SiS 651
System Memory 448 MB (PC3200 DDR SDRAM)
BIOS Type Award Medallion (09/10/04)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter SiS 330 Mirage Integrated
3D Accelerator SiS 330 Mirage Integrated

Multimedia:
Audio Adapter SiS 7012 Audio Device

Storage:
IDE Controller SiS 5513 IDE UDMA Controller
Floppy Drive Floppy disk drive
Disk Drive ST380011A (80 GB, 7200 RPM, Ultra-ATA/100)
Disk Drive GENERIC USB Storage-SMC USB Device
Disk Drive GENERIC USB Storage-CFC USB Device
Disk Drive GENERIC USB Storage-SDC USB Device
Disk Drive GENERIC USB Storage-MSC USB Device
Optical Drive _NEC DVD_RW ND-3530A (DVD+R9:8x, DVD+RW:16x/8x, DVD-RW:16x/6x, DVD-ROM:16x, CD:48x/32x/48x DVD+RW/DVD-RW)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 76308 MB (71250 MB free)

Input:
Keyboard HID Keyboard Device
Mouse HID-compliant mouse
Mouse PS/2 Compatible Mouse

Network:
Network Adapter Realtek RTL8139/810x Family Fast Ethernet NIC
Network Adapter TL-WN321G USB Wireless Adapter (192.168.2.103)

Peripherals:
USB1 Controller SiS 7001 PCI-USB Open Host Controller
USB1 Controller SiS 7001 PCI-USB Open Host Controller
USB2 Controller SiS 7002 USB 2.0 Enhanced Host Controller
USB Device TL-WN321G USB Wireless Adapter
USB Device USB Composite Device
USB Device USB Human Interface Device
USB Device USB Human Interface Device
USB Device USB Mass Storage Device





--------[ Debug - Unknown ]---------------------------------------------------------------------------------------------

Motherboard 09/10/2004-SiS-651-6A6IXG05C-00
Motherboard 8SIMLNF-NF7 2.0a
Motherboard DMISYS: Packard Bell NEC 00000000000000000000000


------------------------------------------------------------------------------------------------------------------------

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

 

[turbo1]

still,the report didnt show the system model.

incase the shop that built your machine responds to your query (by phone)
about the system model/serial or part number you have,you can check the
driver pack on the link below (just select the country)

http://www.packardbell.com/support.htm

if you were able to make a successful download & still dont work (drivers)
then i guess let the seller check your machine as i feel your system is having
somewhat of a hardware failure.

(since you mentioned you had a software isssues before you made the reformat)