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Audio program causing BSOD?

  1. Setup:
    Windows 7 x64
    Samsung R540 Laptop
    8GB RAM
    Intel HD Graphics
    Intel 2.35GHz i3 CPU

    Hello everyone, it's my first post so please forgive me if I'm posting in the wrong spot.
    So the other day I was working on a song in this audio software called Cubase. As I was editing, my computer crashed and blue screened. I didn't think much of it because I thought I may have just taxed the computer too hard as I had many, many tracks and effects. Then this morning after starting up the computer I opened the program again. As it was loading plugins, the computer crashed again. I got a little worried this time, but when I opened the program, everything was fine. I went back to what I was doing and nothing happened. But when I closed it, the computer froze and blue screened. I haven't installed any new software or hardware in almost 6 months so I don't think it could be a hardware/software problem.

    Here's the most recent data Windows gave me:

    Problem signature:
    Problem Event Name:BlueScreen
    OS Version:6.1.7601.2.1.0.768.3
    Locale ID:1033

    Additional information about the problem:
    BCCode:34
    BCP1:0000000000050853
    BCP2:FFFFF8800318C738
    BCP3:FFFFF8800318BF90
    BCP4:FFFFF8000311DDC7
    OS Version:6_1_7601
    Service Pack:1_0
    Product:768_1
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,827   +163

    Are there any yellow exclamation points in the device manager?
  3. eagleflyfree92

    eagleflyfree92 TS Rookie Topic Starter

  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,827   +163

    If you can, go to C:\windows\minidump. Minidump files have a .dmp extension. Select all the .dmp files and right-click sending them to a compressed(zipped)folder. Upload that folder as a file here
  5. eagleflyfree92

    eagleflyfree92 TS Rookie Topic Starter

    Here it is

    Attached Files:

  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,827   +163

    Okay, this looks like a problem with the Intel HD graphics accelerator driver. See if you can update this driver from the Samsung R540 Laptop support site. Good job on posting the minidumps:)
  7. eagleflyfree92

    eagleflyfree92 TS Rookie Topic Starter

    There aren't any updates on the website. Also tried manually updating through device manager. Still said that there isn't any updates
  8. Cobalt006

    Cobalt006 TS Maniac Posts: 1,817   +179

  9. eagleflyfree92

    eagleflyfree92 TS Rookie Topic Starter

    Yeah those are the drivers I already have. When I wipe this thing I immediately get the drivers off of that page. The graphics driver says it hasn't been updated since Nov 23, 2011
  10. Cobalt006

    Cobalt006 TS Maniac Posts: 1,817   +179

    Sound like Cubase, Maybe the cause of your bluescreens, Is there anyway you can update this software. Or just uninstall it, Then reinstall it. I have seen this program cause this a lot. It would be worth a try. For your video driver , You may need to try the intel site Or another drivers site, Most retail sites hardly ever post updated drivers for there products.
  11. eagleflyfree92

    eagleflyfree92 TS Rookie Topic Starter

    I did that yesterday. So far so good. If anything else happens I'll let you know. Thank you all for your help
     
  12. Cobalt006

    Cobalt006 TS Maniac Posts: 1,817   +179

    (y) Glad to here this.


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