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Australian consumer group issues court order forcing Apple to offer 24-month product warranties

By Justin Kahn
Dec 18, 2013
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  1. Apple has had its fair share of run-ins with competition regulators regarding product warranties and things of that nature over the years, and it looks as though the Australian Competition and Consumer Commission (ACCC) is the next to take issue...

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  2. St1ckM4n

    St1ckM4n TS Evangelist Posts: 3,479   +624

    One of the benefits of Australia - we have great consumer laws. Can be a pain to enforce sometimes, and I'm actually surprised that Apple let them push around like this.
     
  3. Darth Shiv

    Darth Shiv TS Evangelist Posts: 1,184   +177

    Well there was nothing stopping a knowledgable consumer from sending a rocket up them before *because* the of ACL protections. What Apple was doing was stating to unknowledgable customers their own T&C which aren't legally binding. So technically they aren't forcing Apple to offer 24 month warranty as you could cite ACL if you knew about it and get the 24 months protection already. They are just forcing Apple to be upfront that you actually have that right.

    And yes this is from personal experience - when confronted with consumer law, shop operators tend to buckle very quickly.
     
  4. Burty117

    Burty117 TechSpot Chancellor Posts: 2,537   +329

    It's the same in Europe, there is a law stating products purchased in Europe are required to have a 24 month warranty, yet most shops in the UK will only say you have one year, argue a bit and state the law in question they change their tune pretty quickly xD
     
  5. gamoniac

    gamoniac TS Enthusiast Posts: 242   +55

    The freedom of capitalism at work [sarcasm/]
     
  6. Skidmarksdeluxe

    Skidmarksdeluxe TS Evangelist Posts: 3,423   +822

    "One of the benefits of Australia - we have great consumer laws".
    And a half decent cricket team. Congrats on reclaiming the Ashes.
     
    St1ckM4n likes this.
  7. tonylukac

    tonylukac TS Maniac Posts: 956   +22

    Have these people ever heard of credit cards? They must be bohemian like me. Credit cards give you a 2 year guarantee, if not 3 year.
     
  8. St1ckM4n

    St1ckM4n TS Evangelist Posts: 3,479   +624

    You forget that people are generally stupid. :)

    Our ccards range is something like this: Entry, Basic, Rewards, Gold, Platinum, Diamond.

    Only the top three levels have +1 yr warranty on purchases.
     


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