I am new to this forum, but have read the rules and promise to follow through with the instructions from this forum and not to do anything except follow the instructions from this forum! Symantec Endpoint Protection flagged the Backdoor.Tidserv! malware on my laptop (32-bit Windows 7 Enterprise OS) about one or even two months ago. I was busy so I just stopped using the laptop for a few weeks. The next time I started it up, I got the PC Performance and Stability Analysis Report windows, with the hidden desktop, Start Menu, and All Programs. I didn't know about this forum then, so I ran CC Cleaner, MBAM, ESET NOD32, (trial), did some manual registry editing, and ran checks on some Hijack This logs. I unhid my desktop and did a few other things, and I think the Hijack This logs were clean. Unfortunately, I did not record all of my activities, and I don't remember where I left things when I stopped using the laptop again because I got busy with other stuffs. Well, I really need my laptop again, I havent figured out how to unhid my START menu, and step 2 of your 7 step preliminary removal instructions found a problem, and I had a really hard time getting MBAM to even run (couldnt uninstall MBAM, and MBAM couldnt run -- eventually had to download the random name version and install it to a new folder). So my laptop is probably still infected with something. Thank you for your help!