Backdoor trojans - please check my logs

By jacobjack001
Oct 26, 2008
  1. i am on vista...i scanned with AVG recently, and it said that i was infected with 2 backdoor trojan (with the number 10 after it i think) of the files infected was an uninstall.exe and another one was in a temp folder

    the reason i thought something was wrong was because i could not access various web pages (it would just say 'could not load, try again' i scanned and then i found that i had a virus...even after i removed it i was still having trouble accessing web pages...currently, i am not having as much trouble loading web pages as i was previously (previously nothing was working)

    i completed the 8 steps...if someone could please check my logs it would be greatly appreciated! thanks.
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Looks pretty lean to me! Mbam shows you clean.SuperAntispyware shows you clean.
    A few entries in HijackThis I recommend removing: Unless you use the Dell Support frequently, I'd recommend uninstalling it. It uses a fair amount of resources and most users do use it. The Java need to be updates to v6u10. You can download that here:

    Please re-open HiJackThis and scan.*Check* the boxes next to all the entries listed below.
    Now close all windows other than HiJackThis, then click Fix Checked. Close HiJackThis and reboot into Safe Mode:
    Start> Run> type in ''msconfig' without the quotes> Selective Start-up> Startup tab> UNCHECK everything except the AVG processes> Apply> OK.

    Control Panel> Add/Remove Programs> uninstall the following if present:
    Start> Run> services.msc> right click on each> Properties> set Startup Type to Disabled:
    Right click on Start> Explore> Windows> System 32> delete SearchFilterHost.exe. (This is a high resource user)

    Reboot into Normal Mode> Close the nag message that comes up after checking 'don't show this message again'. Stay in Selective Startup.

    *Removing the cleaning tools:
    * Download OTCleanIt (
    * Click the CleanUp! button.
    * It will go thorough the list and remove all of the tools it finds and then delete itself (requiring a reboot).

    Clear your existing System Restore points and establish a new clean restore point:
    Go to Start > All Programs > Accessories > System Tools > System Restore> Select Create a restore point> OK.
    Next, go to Start > Run and type in cleanmgr> Select the More options tab> Choose the option to clean up System Restore and OK it.
    This will remove all restore points except the new one you just created.

    Happy computing! Stay safe.
  3. almcneil

    almcneil TS Guru Posts: 1,277

    Check your web browser for any suspicious add-ons.

    -- Andy
  4. jacobjack001

    jacobjack001 TS Rookie Topic Starter

    thankyou so much for your help! i do use Dell Support sometimes, so I think i'll just keep it. I use AIM, so do you think it'll make a difference if I get rid of viewpoint? I'm not exactly sure what Viewpoint is...Also, I uninstalled all of the stuff I downloaded (malwarebytes, ccleaner, etc)...should i still download OTCleanIt and follow the steps? Once again thank you for the help.
  5. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    From Blind Dragon on TechSpot:
    I didn't see any processes loading for Viewpoint, not did I see it in your installed programs. I thought at one time you may have used it and removed the other entries, but left this Service running.

    If you are satisfied with what you removed, stay. If you want to be sure all the processes are removed, run OT. And you are very welcome.
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