Well my computer gets stuck at the windows startup screen. The loading screen appears, then the screen goes blank and stays there showing only my mouse. I think it may be a virus, I shutdown my computer because i was getting some spam popups now it doesn't work. I'm not a big computer person. But there are a couple documents saved on my computer that i would like to retrieve before i take it into the repair shop or reformat. My computer could use to be reformatted anyways. I am pretty sure there is a way to save these couple documents to disk or CD by booting up in safe mode? how would i do it?