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Bad Image error

By awill110
Jun 18, 2009
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  1. I have a laptop that was infected with a virus. I was able to clean the virus using Malwarebyte's, but I am not sure that it got veerything. Now that the virus is gone I get the following error:

    globalroot\systemroot\system32\SKYNEToympvxoq.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.

    I get this error with every program that I open. I am pretty sure that it is BS, but I don't want to do anything that I won't be able to undo if I am wrong. I have tried running sfc /runnow in the command prompt, but it is not able to fix the file. My HijackThis report is attached. Any help would be greatly appreciated.
  2. touch

    touch TS Rookie Posts: 978

    Hello awill110

    Download the Norton Removal Tool (SymNRT) to your Desktop.
    Norton Removal Tool
    Once downloaded please close ALL open browsers, also save any work because this may require a restart.

    Go to your desktop and double click on the removal tool and then click Setup.
    Once open Click Next
    Accept the license agreement and click Next
    Type in the letters/numbers that you see into the text box then click Next.
    Then click Next and the tool will start running.
    Once finished restart the PC and run the tool again to ensure everything has been removed.
    Delete Nortonremoval tool from your Desktop.

    Please download combofix here ->
    ComboFix
    Before Saving it to Desktop, please rename it to 123.com to stop malware from disabling it.

    Now, please make sure no other programs are running, close all other windows.

    Please double click on the file you downloaded. Follow the onscreen prompts to start the scan.
    Once the scanning process has started please DO NOT click on the Combofix window or attempt to use your computer as this can cause the scanning process to stall.
    It may take a while to complete scanning and this is normal.

    You will be disconnected from the internet and your desktop icons/toolbars will disappear during scanning, do not worry, this is normal and it will be restored after
    scanning has completed.

    Combofix will create a logfile and display it after your computer has rebooted. Usually located in c:\combofix.txt, please attach it to your next post
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