BCCode f4 on Windows 7 Home Edition 64-bits

[kagan09]

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA8007A135F0
BCP3: FFFFFA8007A138D0
BCP4: FFFFF80003383300
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

I have formatted the laptop sevaral times and have updated all drivers. There are virtually no programs other than those installed by the manufacturer. I have sent the PC to the manufacturer, however they, returned it stating that no hardware issues have been found.

I was wondering if this is a hardware or software issue ?
What is the problem and how can it be fixed ?

I have attached the dump file.

Thanks in advance !

 

[Tmagic650]

KERNEL_DATA_INPAGE_ ERROR and CRITICAL_OBJECT_TERMINATION

Fltmgr.sys and Ntoskrnl.exe

"they returned it stating that no hardware issues have been found"

This looks like a memory problem to me, and that's hardware... Go here and test the memory per the instructions given:
https://www.techspot.com/vb/topic51365.html

 

[kagan09]

Thank you for your reply.

I have done the test you recommended and I did not recieve any errors. plus after computer opened after the test the computer froze and blue screen again.

I have attached all the minidumps

 

[Tmagic650]

What antivirus/antimalware programs are you using?

 

[kagan09]

I am using Norton. Norton technician romote controlled to my computer but was not able to solv issue either.

 

[Tmagic650]

Remove Norton and install free Microsoft Security Essentials and see if the BSOD's stop... The latest dumps are the same as the original dumps

 

[kagan09]

i tried that before i sent it back to company. I formatted laptop only installed that but it didn't fix the issue. even formatting and not installing any program caused blue screens. Since i recieved it back from company the blue screen has decreased but its still there.

 

[Tmagic650]

Test the hard drive for errors

 

[kagan09]

i have tested that with a seagate drive tester, and through the computers own tester but everything seemed fine.