TechSpot

BCCode f4 on Windows 7 Home Edition 64-bits

By kagan09
Feb 19, 2012
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  1. Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 3081

    Additional information about the problem:
    BCCode: f4
    BCP1: 0000000000000003
    BCP2: FFFFFA8007A135F0
    BCP3: FFFFFA8007A138D0
    BCP4: FFFFF80003383300
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    I have formatted the laptop sevaral times and have updated all drivers. There are virtually no programs other than those installed by the manufacturer. I have sent the PC to the manufacturer, however they, returned it stating that no hardware issues have been found.

    I was wondering if this is a hardware or software issue ?
    What is the problem and how can it be fixed ?

    I have attached the dump file.

    Thanks in advance !
     

    Attached Files:

  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,946   +167

    KERNEL_DATA_INPAGE_ ERROR and CRITICAL_OBJECT_TERMINATION

    Fltmgr.sys and Ntoskrnl.exe

    "they returned it stating that no hardware issues have been found"

    This looks like a memory problem to me, and that's hardware... Go here and test the memory per the instructions given:
    http://www.techspot.com/vb/topic51365.html
     
  3. kagan09

    kagan09 TS Rookie Topic Starter

    Thank you for your reply.

    I have done the test you recommended and i did not recieve any errors. plus after computer opened after the test the computer froze and blue screen again.

    i have attached all the minidumps
     

    Attached Files:

  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,946   +167

    What antivirus/antimalware programs are you using?
     
  5. kagan09

    kagan09 TS Rookie Topic Starter

    I am using Norton. Norton technician romote controlled to my computer but was not able to solv issue either.
     
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,946   +167

    Remove Norton and install free Microsoft Security Essentials and see if the BSOD's stop... The latest dumps are the same as the original dumps
     
  7. kagan09

    kagan09 TS Rookie Topic Starter

    i tried that before i sent it back to company. I formatted laptop only installed that but it didn't fix the issue. even formatting and not installing any program caused blue screens. Since i recieved it back from company the blue screen has decreased but its still there.
     
  8. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,946   +167

    Test the hard drive for errors
     
  9. kagan09

    kagan09 TS Rookie Topic Starter

    i have tested that with a seagate drive tester, and through the computers own tester but everything seemed fine.
     


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