I looked around for information on this topic, but my searches were flooded with personal users and their needs. I would simply like to hear some opinions on the best remote access route for a small IT firm. I have been in business in my area for four years, but have always shied away from remote access since I pick up a lot of clients who have horror stories about their previous IT firms that would bill a small office for a dozen or so hours of unseen remote access work a month with obscure justifications. Now though I have had several clients requesting remote access, and it would save me some transit time. I was considering something like UltraVNC, which allows for free business use. I would not be opposed to getting a paid program if there are some solid benefits. In that regard would a remote access service like teamviewer provide any benefits? Any pitfalls I should watch out for when choosing? Thanks.