Black screen with moving mouse

By benzzzer
Dec 3, 2008
  1. im getting this after windows loads and its time to loaduser profile
    i can move the mouse in the black screen but nothing else,,
    sometimes i restart the pc and it doesnt happe so i have access to my w xp
    i checked the event viewer and it showed a smc error event number 7005
    i copy pasted it here:

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7005
    Date: 12/3/2008
    Time: 2:51:08 AM
    User: N/A
    Computer: JOUD
    The LoadUserProfile call failed with the following error:
    The RPC server is unavailable.

    please help
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Actually just check that service is in Automatic and started

    Start->Run-> services.msc

    Scroll down to Remote Procedure Call
    Double click on it
    Change the startup to automatic, apply
  3. benzzzer

    benzzzer TS Rookie Topic Starter

    thanks for the reply, i did check this and its already started and in automatic

  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Please try this:

    Manual steps to run Chkdsk from My Computer or Windows Explorer
    • Open My Computer, and then right-click the hard disk that you want to check.
    • Click Properties, and then click Tools.
    • Under Error-checking, click Check Now. A dialog box that shows the Check disk options is displayed
    Use one of the following procedures:
    • • To run Chkdsk in read-only mode, click Start.
    • • (tick) To repair errors without scanning the volume for bad sectors, select the Automatically fix file system errors check box.
    • • To repair errors, locate bad sectors, and recover readable information, select the Scan for and attempt recovery of bad sectors check box.

    Note If one or more of the files on the hard disk are open, you will receive the following message:
    Click Yes to schedule the disk check, and then restart your computer to start the disk check.

    Wait until Chkdsk finishes Checking / Repairing any faults
    Windows will then either restart your computer or continue loading Normally.
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