hello - my acer laptop one day just went to a black screen. I cannot get past an error page that reads "windows error recovery", and "hardware or software change might be the cause"......nothing they said works and I am prompted back to this page, can you help me? Okay, for the first time I got a blue and green screen, finally something...setup utility screen with four links "information, secuirty, Boot and exit". can someone please help me navigate my way from this screen.....thank YOU