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Blue dead screen

By saiff ยท 8 replies
Mar 30, 2017
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  1. Hey guys
    After using my laptop for an hour or half blue dead screen appears and then nothing works.
    I am using HP1000 Notebook
    HP 1000-1b10AU

    CPU (processor) AMD A4-3330MX APU
    RAM 2 GB
    Graphics card -Radeon HD graphics 2.30GHz
     

    Attached Files:

  2. Cycloid Torus

    Cycloid Torus TS Evangelist Posts: 2,367   +446

    What was happening before this occurred? What happens when you restart? When you remove battery and use power adapter alone? Are there error messages? beeps? Can you reach BIOS setup? Does everything look 'ok'? Is fan spinning, etc, etc, etc.?

    You need to provide details....or, you can do some troubleshooting with a guide like http://www.computerhope.com/issues/ch001141.htm
     
    saiff likes this.
  3. saiff

    saiff TS Rookie Topic Starter

    When I restart it works fine untill blue screen appears again.
    No messages or beeps comes sometimes it shows blue screen with message like
    DRIVER_IRQL_NOT_LESS_OR_EQUAL.
     
  4. saiff

    saiff TS Rookie Topic Starter

    The fan is working properly but sometimes it overheats.
     
  5. saiff

    saiff TS Rookie Topic Starter

    I used it without battery but nithing changed after sometime it again showed dead screen then I have to restart it using power button.
     
  6. saiff

    saiff TS Rookie Topic Starter

    Yes I can reach to BIOS setup
     
  7. Cycloid Torus

    Cycloid Torus TS Evangelist Posts: 2,367   +446

    Sounds like you have an overheating unit which needs a thorough cleaning. This is a delicate operation and needs a large well lit worksurface and a couple of towels for padding. You will also need canned air.

    http://support.hp.com/us-en/document/c00292159


    If this proves to be insufficient, you will need to open the system and clean under the fan shroud and through the ventilation channels all the way to the screened outlet ports. When the system is so fully disassembled, it is wise to renew the thermal paste under the heat sinks - but be careful to not injure any thermal pads. For this, you will need small handtools, plastic spudgers, thermal paste, isopropyl alcohol and good mechanical skills. Keep track of each screw as you must put them back exactly as they were removed. There are several connectors which are difficult, so examine closely and be certain of their operation before trying to take them apart. Strong light and magnification is needed.

     
  8. saiff

    saiff TS Rookie Topic Starter

    It didn't help. over heating is not the problem.
     
  9. Cycloid Torus

    Cycloid Torus TS Evangelist Posts: 2,367   +446

    So, please confirm:
    - system runs fine for about an hour
    - it then crashes with a blue screen - sometimes with message DRIVER_IRQL_NOT_LESS_OR_EQUAL
    - "The fan is working properly but sometimes it overheats."
    - "over heating is not the problem"

    Download fresh drivers for "Graphics card -Radeon HD graphics 2.30GHz" and try DDU (http://www.techspot.com/drivers/driver/file/information/17830/) with a subsequent driver install.
     

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