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Blue Screen Error after Starting Windows XP Fax

By jwazevedo
Jun 6, 2013
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  1. I have an older Sony Vaio BZ560, which I use to send the occasional fax using the built-in Window fax software. When I went to send a fax today, the software started sending, but then Windows went to the blue screen and restarted. I checked the various connections and tried twice more, with the same result. I don't recall changing any system hardware since my last successful fax, which was some months ago.

    The event log shows three consecutive DCOM errors (event ID 10016), followed some seconds later by a system error (event ID 1003). The DCOM errors all say:

    "The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {A4199E55-EBB9-49E5-AF1A-7A5408B2E206} to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool."

    I don't recall ever changing the permissions for anything.

    Any advice on what is causing this fatal error and how I might fix it?

    Thanks,
    Jerry
     
  2. jwazevedo

    jwazevedo TS Rookie Topic Starter Posts: 54

    UPDATE:
    After further investigation, I have found the minidump files for these crashes, and DCOM might have nothing to do with it. The minidump points to stdriverx86.sys as the offending file. Also in the stack are sysaudio.sys, ntoskrnl.sys, ks.sys, and HSFHWAZL.sys (my modem driver).

    I get the crash only when I try to fax, not at any other time.

    With this new information, does anyone have an idea what is causing the trouble?

    Thanks,
    Jerry
     
  3. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,866   +165

    HSFHWAZL.sys (my modem driver)... Is this the modem you send the Faxes with?
     
  4. jwazevedo

    jwazevedo TS Rookie Topic Starter Posts: 54

    Yes, AFAIK. The computer has a Conexant software modem, and I use it to send faxes. The minidump lists that HSFHWAZL in the stack and says that it is associated with the software modem.
    Thanks,
    Jerry
     
  5. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,866   +165

    Any yellow exclamation points in the device manager (!)?
     
  6. jwazevedo

    jwazevedo TS Rookie Topic Starter Posts: 54

    No, there's not. Device Manager reports that the modem is working properly.
    Thanks,
    Jerry
     
  7. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,866   +165

  8. jwazevedo

    jwazevedo TS Rookie Topic Starter Posts: 54

    OK, I'm having trouble running memtest. I downloaded the zipped iso file and unzipped it and then burned it to a disk (actually a DVD-R). But when I reboot, the boot looks at the optical drive (first in my boot priority) but then goes to Windows. What am I missing?
    Thanks,
    Jerry
     
  9. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,866   +165

    Is your optical drive a CD or DVD drive. Sometimes Memtest86 works better burned to a CD. Are you sure the optical drive is set as the first boot device before the hard drive? Did you download Memtest86 version 4.20?
     
  10. jwazevedo

    jwazevedo TS Rookie Topic Starter Posts: 54

    My optical drive is a CD/DVD drive (handles both).
    I checked the CMOS and verified that the optical drive is the first up. When I boot, I can hear the computer checking the optical drive, but then it gives up and goes to the hard drive.
    I'm using version 4.20.
    Thanks,
    Jerry
     
  11. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,866   +165

    What program did you use to burn the Memtest86 .iso file? Sounds like the burned DVD is corrupt
     
     
  12. jwazevedo

    jwazevedo TS Rookie Topic Starter Posts: 54

    I used Roxio. I opened a data disk project, added the MT420.iso file to the project, and burned the disk. If you have another suggestion, I'd like to try it.
    Thanks,
    Jerry
     
  13. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,866   +165

  14. jwazevedo

    jwazevedo TS Rookie Topic Starter Posts: 54

    This program seems to be for ripping a DVD rather than burning one. What am I missing?
    Thanks,
    Jerry
     
  15. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,866   +165

    Just select the .iso file and "write" it to a blank DVD...
     
  16. jwazevedo

    jwazevedo TS Rookie Topic Starter Posts: 54

    Thanks. While I was waiting, I tried using Express Burn, which I've used before with some success, and created another DVD. It booted fine, and the Memtest is running now. I'll let it go the 7 passes and post the results here.
    Thanks,
    Jerry
     
  17. jwazevedo

    jwazevedo TS Rookie Topic Starter Posts: 54

    Eight passes completed. No errors.

    Thanks,
    Jerry
     
  18. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,866   +165

    Might as well check the hard drive now... Go to My Computer. Right-click on the C drive. Select Properties, Tools, Check Now. Put a check mark in both boxes to set a disk check on the next start up
     
  19. jwazevedo

    jwazevedo TS Rookie Topic Starter Posts: 54

    I did that. I also refreshed the pagefile.
    Thanks,
    Jerry
     
  20. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,866   +165

    In the device manager uninstall the Conexant software modem. Restart the laptop. Se if windows will re-install the driver
     
  21. jwazevedo

    jwazevedo TS Rookie Topic Starter Posts: 54

    OK, I just did that. Windows wouldn't automatically re-install the driver, but I used the Sony support site to download the original driver and install it. Then I tried the fax, and it crashed the system. The computer restarted, but when I logged in, the computer crashed. I started the computer in safe mode and looked at the minidump. Both the crash when faxing and the crash when restarting were identical. The difference is that now my computer won't start without crashing, whereas before, it only crashed when I initiated a fax.
    Here is the text of the minidump:
    ==================================================
    Dump File : Mini060913-03.dmp
    Crash Time : 6/9/2013 8:13:51 AM
    Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000007e
    Parameter 1 : 0xc0000005
    Parameter 2 : 0xba2abc30
    Parameter 3 : 0xba51bb4c
    Parameter 4 : 0xba51b848
    Caused By Driver : stdriverx86.sys
    Caused By Address : stdriverx86.sys+3c30
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : 32-bit
    Crash Address : stdriverx86.sys+3c30
    Stack Address 1 : stdriverx86.sys+109a
    Stack Address 2 : stdriverx86.sys+1a5a
    Stack Address 3 : stdriverx86.sys+55d
    Computer Name :
    Full Path : C:\WINDOWS\Minidump\Mini060913-03.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 2600
    Dump File Size : 90,112
    Dump File Time : 6/9/2013 8:14:48 AM
    ==================================================
    Thanks,
    Jerry
     
  22. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,866   +165

    Looks like the internal modem is bad now...
    Have you looked into sending faxes using the Internet?
     
  23. jwazevedo

    jwazevedo TS Rookie Topic Starter Posts: 54

    Right, so how do I recover the use of my computer, even if I don't want to use the modem?
    Thanks,
    Jerry
     
  24. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,866   +165

    Disable the on-board modem in the device manager
     
  25. jwazevedo

    jwazevedo TS Rookie Topic Starter Posts: 54

    SOLVED
    The problem was the stdriverx86.sys file, which was installed with NCH Software's Sound Tap program. I deleted all traces of that file (along with the software), and the computer started properly. I was able to send a fax.
    Thanks for your help,
    Jerry
     


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