Blue screen error caused by a device or driver

By Danny2878
Sep 8, 2008
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  1. hi all,

    i have a novatech computer, its about 4 years old and so far have not had any problems.

    however...just recently it has started either shutting down or restarting out of the blue.

    it either tells me Blue screen error caused by a device or driver or something to do with service pack 3.0??

    does anyone have any ideas??
    i have hijack this, would it help posting some info from this?

    thanks all

    dan
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    This information is too vague. However, in the absence of any system information, I will tell you that the SP3 update is causing shutdown/reboots on some AMD processors.

    Either uninstall SP# or be more specific in:
    What device or driver?
    What exactly is the error message?
  3. Danny2878

    Danny2878 Newcomer, in training Topic Starter

    Hi there,

    Do you need this info?

    Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp.080413-2111)
    Language: English (Regional Setting: English)
    System Manufacturer: AWARD_
    System Model: AWRDACPI
    Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs)

    I thought about uninstalling SP3 but was not sure if this would have any detrimental effects on my computer?
    The error message was "Blue screen error caused by a device or driver"
    The said Blue Screen / Memory_Management
    Then Dump Physical Memory.

    Sorry i'm not great at the technicals....

    Dpes that help?

    Thanks

    Dan
  4. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    Dan, I can't advise you without more information. Regarding device error:
    Control Panel> System> Hardware tab> Device Manager> look for yellow triangle w/black! indicating error on the devices.

    Additionally, check the Event Viewer for Error that corresponds to time of the blue screen. The has logs for the System and Apps, documenting everything taking place on the computer:

    Control Panel> Administrative Tools> Event Viewer>>> do this on each System and Apps>>
    Click on each to open the log> look for Errors on right screen> right click on Error> Properties> click on Copy icon top right below down arrow and Paste here (Ctrl V)

    You are looking for Error corresponding to time of BSOD. Please ignore Warnings and Information Events. You do not need to include the lines of code-if any-in the box below the Description, but include all else.
  5. Danny2878

    Danny2878 Newcomer, in training Topic Starter

    Bobbye,

    There was nothing corresponding to a device error.

    I found these in the event viewer.
    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 08/09/2008
    Time: 11:01:43
    User: N/A
    Computer: USER-WPQD15QDG1
    Description:
    Error code 0000001a, parameter1 0004128b, parameter2 01046201, parameter3 0091e844, parameter4 c0503000.

    there were others but this one is the most relevent i think.

    thanks

    dan
  6. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    Thank you.
    The 0000001a error is the memory management error.

    Did you also have " BSOD error 0x000000D1 DRIVER_IRQL_NOT_LESS_OR_EQUAL error, which is usually attributed to a device driver issue or faulty/mismatched RAM?

    IF so, taking the two together would indicate you need to check the RAM. From Daniweb:
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