Blue screen error (Inpage Kernel Stack Error)

By theranama22
Aug 15, 2011
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  1. Hi, I am having a problem with my PC. I get a blue screen occasionally. I do not know that what is the problem. I have attached a mimidump file from the directory:
    C:\WINDOWS\Minidump

    Please help me solve my problem.....

    Attached Files:

  2. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    Hi, the minidump shows a couple of things. First you are still running on SP2, why is that? Microsoft no longer give security updates for SP2 so your system is vulnerable to attack when on-line. Get the SP3 update from here: http://support.microsoft.com/kb/322389 and make sure Windows Update is left switched on.

    The crash blames atapi.sys which is related to the hard drive controllers. Follow this guide to test your hard drive and report back with the results.

  3. theranama22

    theranama22 Newcomer, in training Topic Starter

    Hi, I am using two harddrives of maxtor, please give me the direct link to download as I am not an expert....

    I also want to add one thing that my PC also produces sound like tuc...tuc...tuc...
    something like this and then most probably it hangs and gives blue screen and restarts....
  4. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    Just click on the link next to Seagate, Maxtor &Quantom.

    That sound is probably the hard drive, run the test and see what the result is.
  5. theranama22

    theranama22 Newcomer, in training Topic Starter

    the link directs me to this page, could you please help me, what should I download???
    thanking in anticipation...

    untitled.JPG
  6. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    That is where it should take you. Look on the page for a picture with Seatools written under it, click on that and on the next page click on Seatools for Dos. Then you will see on the next page a yellow arrow with Download SeaTools for DOS written next to it, click on that and save it to your desktop.

    Then when downloaded to your desktop follow the instruction I gave above to burn the ISO to a CD. Use the isoimageburner I gave the link for.


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