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Blue screen error-memory dump-can't reboot from recovery disks

By pinzerino
Jan 1, 2008
  1. My laptop came up with the wonderful blue screen of death and now when i start up it gets as far as the acer screen then goes black. if i leave it for long enough it says that it can't find<windows root> \system32\ntoskrnl.exe and i should install a copy. which is all good and well but i don't know how to do it. i've tried booting from the xp disks but it asks me for the recovery cd and then spits it back out again. is there anything i can do? am i doing something wrong? i have absolutely no experience with computers-i'm just trying my best to fix it...any suggestions (explained as clearly as possible!!!) would be appreciated!!!
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Safe mode last known good configuration
    That is press F8 repeatedly on Windows Startup until you see the Safe mode prompts

    Failing that you could try a Windows Repair option
     
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