TechSpot

Blue Screen Error on Vista Basic

By zainrocks
Jan 7, 2009
  1. Hi...I use an Acer Aspire laptop, model 5715Z with Windows Vista Basic. And I've started getting the Blue Screen of Death errors again and again...I can't run the computer in normal mode...I log in, then a few sec later, the blue screen appears and the pc reboots. I can only run my laptop in safe mode. I have tried everything but to no avail. Here are the details:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.768.2
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 89868B3A
    BCP3: AD64469C
    BCP4: 00000000
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini010809-03.dmp
    C:\Users\Zain\AppData\Local\Temp\WER-68624-0.sysdata.xml
    C:\Users\Zain\AppData\Local\Temp\WERBB81.tmp.version.txt

    --Can anyone help me???
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    0x8E errors are indicative of a hardware issue. Try the following and get back to us with the results.

    1. Run Mmtest on your RAM for a minimum of 7 passes. You can get this from www.memtest.org. If you can't burn to a CD then have one of your friends do it. Reboot with the CD already in the drive. The test will take over alnost immediately. If you have any errors you have corrupted memory that must be replaced. If errors run the test per stick to determine if one or all need to be replaced.

    2. In Safe Mode run a full harddrive diagnostics. You can get a free utility from your harddrive manufacturer.

    3. Scan for viruses.

    *** Do memtest first.
     
  3. zainrocks

    zainrocks TS Rookie Topic Starter

    I have done all these things...but my prob. is still not solved.
     
  4. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Okay, then attach minidumps. Remember, don't Zip each and everyone. Zip 5 together.

    Also, please give us your system specs, your OS, and what antivirus, firewall, etc. you are running.
     
  5. zainrocks

    zainrocks TS Rookie Topic Starter

    Re:

    - I've attached the mini dumps.

    - Manufacturer: Acer
    Model: Acer Aspire 5715z
    Processor: Intel Pentium Dual CPU @ 1.60 GHz. 1.60GHz
    Ram: 1014MB
    System Type: 32 bit

    - I was running Norton Internet Security (Virus Scan + Firewall). But it won't run in safe mode. Then I used Avast, Avira and Malbytes Malware Removal which worked in safe mode. They tracked some viruses, and I removed them.

    - I also read somewhere that cleaning the Windows Registry can also cure this problem. So I used Registry Mechanic and Registry Repair Wizard 2009 to do so. The difference it has made is that I get the BSOD 15 or so seconds later than I did before.
     
  6. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    All of your errors are: 0x8E: KERNEL_MODE_EXCEPTION_NOT_HANDLED

    A kernel mode program generated an exception which the error handler didn’t catch. These are nearly always hardware compatibility issues (which sometimes means a driver issue or a need for a BIOS upgrade).

    In your case it is a driver: Symevent.sys that belongs to Symantec (Norton).

    If you have uninstalled this keep in mind Norton is notorious for leaving remnants of itself behind and you have to go to their website to use their tool specifically designed by them to make sure all remanantts are removed.

    If you didn't uninstall Norton and you have Advast, Antivir, and Malbytes still on your system then you are going to have all kinds of conflicts.

    The rule is: One antivirus, one firewall, one antispyware; or One security suit.

    If you decide to keep Norton, uninstall the rest and update your Norton. You may need to reinstall Norton.
     
  7. zainrocks

    zainrocks TS Rookie Topic Starter

    Thank you so much...I uninstalled Norton from tool from their website...Everything seems fine now.... Once again, THANK YOU SOOO MUCH!
     
Topic Status:
Not open for further replies.

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...