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Blue Screen Error WinXP

By rvd4
Sep 24, 2008
  1. I get the blue screen of death after the winxp boot logo. Safemode with networking works. I first got this error after I went to add/remove programs, windows components, network services, and checked UPNP, then restarted.

    Went into eventvwr.msc and put the errors in a word document. Still trying to figure out how to get a minidump.

    Bad_pool_caller
    enum132k.sys

    Things I have tried.
    -Different sticks of ram
    -Chkdsk
    -Unplugging everything on boot, mouse, keyboard, etc.
    -Winxp cd recovery function
    -Registry repair software
     

    Attached Files:

    • loh.doc
      File size:
      38 KB
      Views:
      5
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    I couldn't open you Zip file. Did it contain a minidump file?
     
  3. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Please don't attach a document file for the Events. Open the Event Viewer> click on each system and Applications, one at a time to open each log> right click on Error> Properties> click on Copy icon top right, below the down arrow> Paste here (Ctrl V).

    Run the User Profile Hive Cleanup Service from this Microsoft site: http://tinyurl.com/2h3yl:

    DETAIL - Insufficient system resources exist to complete the requested service.

    This line puzzles me. I'm not sure how it applies.

    Ignore this. Deal with the Error above.
    This is the most significant Error:
    You are using an old, out of date version of Firefox. Please update to either v2.0.16 or v3- now.
    nvoglnt.dll is a module associated with NVIDIA Compatible OpenGL ICD from NVIDIA Corporation.

    NVIDIA Compatible OpenGL ICD is a product for Corrupted Data Recovery which is apparently running in the background and should not be. Find the program on the Startup tab and UNCHECK it.

    Ignore the following for now:
    The following Error indicates you have booted into Safe Mode and the drivers don't load in Safe Mode:
    The source of this Error is the StarForce Protection Synchronization Driver from Protection Technology's StarForce Protection System. It's mainly used to protect computer games, and that's probably how you got it installed. Apparently, it can be very hard to get rid of it. However, you can download an official StarForce Removal Tool from an online security site http://www.onlinesecurity-on.com/protect.phtml?c=55
    Again, it appears you started in Safe Mode and the drivers don't load, which is normal:
    Again, caused by Safe Mode: DCOM got error "This service cannot be started in Safe Mode "
    When looking in the Event Viewer, you need to find the Error that correspond to the time of the problem. Items that do not start in Safe Mode are NOT an issue.

    Usually we ignore Warnings. The reason, as seen here, if the Warning doesn't resolve, it will become an Error. Event #1524, Source: usernrv will happen any time you shut down without logging off first. This clears the Registry. In your case, it did become an Error #1512.

    See how you do after uninstalling StarForce Protection Synchronization Driver, stopping the Nvidia. updating Firefox and running the Hive cleanup. We'll go from there.

    Edit: No, doc file was only Word print of Events, no minidumps. It isn't a zip file.
     
  4. rvd4

    rvd4 TS Rookie Topic Starter

    Okay I re-uploaded a minidump, so it should work know.

    I did a couple things you said to do Bobbye.

    Blue screen of death errors I'm getting are

    0x00000019
    &
    0x000000C2
     
  5. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    I don't read minidump files so I'll leave that for someone else.

    I did try to open the file though and it wouldn't open. You most likely will have to attach unzipped and as a copy from Notepad.
     
  6. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    All three crashes are caused by enum132k.sys. Yours is the only hit on Google. Do a search on your system to see if you can find out what it belongs. I also found a file with the same timestamp with a similar name, so it could be an infection.

    BugCheck C2, {7, cd4, b1f9759e, b9448e00}
    Probably caused by : enum132k.sys ( enum132k+5272 )
    b1f8f000 b1fffd00 enum132k enum132k.sys Fri Dec 22 18:04:12 2006 (458B9F8C)

    Suspcious files:
    irbusex irbusex.sys Mon Jun 05 20:09:43 2006 (44841F07) <-- one hit.
    oprghdnt oprghdnt.sys Mon Jun 05 20:09:16 2006 (44841EEC) <-- no hit.
     
  7. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    As mentioned, I don't do the minidumps, but here is some information that might help:

    You may receive a "STOP: 0x00000019" error message on a Windows Server 2003-based computer
    > http://support.microsoft.com/kb/892260
    CAUSE
    This issue occurs because of a problem in the NTFS file system.
    RESOLUTION
    Service pack information> How to obtain the latest service pack for Windows Server 2003 :
    http://support.microsoft.com/kb/889100/

    :
    c2 is usually a driver or bad ram - update video and sound drivers and run memory tests:
    How to use Memtest: http://www.techspot.com/vb/topic62524.html
     
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