TechSpot

Blue screen error

By Alex_W
Mar 22, 2008
  1. hello I am running windows xp SP2 and I am getting this blue screen error and it shuts down. It seams to only come up when i am on the internet and so i checked the ethernet adapter in the device manager and it says it isnt installed correctly. So i uninstalled it and installed it again and im still getting the error. I logged the error here but its two big to send on here. I remember one line in the error message saying "BAD_POOL_CALL".
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    0x000000C2: BAD_POOL_CALLER
    A kernel-mode process or driver incorrectly attempted to perform memory operations. Typically, a faulty driver or buggy software causes this.

    Right now there isn't enough information to tell us what driver is the cause. So...

    Examine the “System” and “Application” logs in Event Viewer for other recent errors that might give further clues. To do this, launch EventVwr.msc from a Run box.
     
  3. Alex_W

    Alex_W TS Rookie Topic Starter

    well my ethernet controller says it isnt installed properly so im guessing it is that. I have tryed uninstalling it and refreshing it and it does find the driver but it still doesnt install correctly. The laptop I have is a Acer Aspire 5610 I just got it like a year ago not even.
     
  4. Alex_W

    Alex_W TS Rookie Topic Starter

    I debugged the error with WinDbg and this is what I got:

    Microsoft (R) Windows Debugger Version 6.8.0004.0 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Users\Alex\Desktop\blue screen error\blue screen error\MEMORY.DMP]
    Kernel Summary Dump File: Only kernel address space is available

    Symbol search path is: SRV*c:\websymbols*ttp://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 2600.xpsp_sp2_gdr.070227-2254
    Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055c700
    Debug session time: Sat Mar 22 22:14:04.137 2008 (GMT-4)
    System Uptime: 0 days 0:01:50.844
    Loading Kernel Symbols
    ........................................................................................................................................
    Loading User Symbols

    Loading unloaded module list
    ...........
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck C2, {7, cd4, 2060004, 88d31688}

    *** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys




    Probably caused by : vsdatant.sys ( vsdatant+450c1 )

    Followup: MachineOwner
    ---------

    0: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    BAD_POOL_CALLER (c2)
    The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc.
    Arguments:
    Arg1: 00000007, Attempt to free pool which was already freed
    Arg2: 00000cd4, (reserved)
    Arg3: 02060004, Memory contents of the pool block
    Arg4: 88d31688, Address of the block of pool being deallocated

    Debugging Details:
    ------------------






    POOL_ADDRESS: 88d31688 Nonpaged pool

    FREED_POOL_TAG: TCPc

    BUGCHECK_STR: 0xc2_7_TCPc

    DEFAULT_BUCKET_ID: DRIVER_FAULT

    PROCESS_NAME: System

    LAST_CONTROL_TRANSFER: from 8054a583 to 804f9deb

    STACK_TEXT:
    bad038b8 8054a583 000000c2 00000007 00000cd4 nt!KeBugCheckEx+0x1b
    bad03908 a98883f5 88d31688 00000000 bad03950 nt!ExFreePoolWithTag+0x2a3
    bad03918 a9887c85 89d28008 89d2809c 89d2809c tcpip!TCPClose+0x16
    bad03950 a983a0c1 890f2f18 89d28008 a98399cd tcpip!TCPDispatch+0x101
    WARNING: Stack unwind information not available. Following frames may be wrong.
    bad0395c a98399cd 890f2f18 89d28008 00000002 vsdatant+0x450c1
    bad03990 a983a04a 890f2f18 89d28008 89d28008 vsdatant+0x449cd
    bad039b4 a9839ee7 88c21680 a983a057 89d28008 vsdatant+0x4504a
    bad039bc a983a057 89d28008 89061d68 89103e18 vsdatant+0x44ee7
    bad039cc 80502909 88db6810 88a85538 88db680b vsdatant+0x45057
    89103e18 890f2f18 00000000 890f2f18 00000000 nt!KiReadyThread+0x305
    89103e1c 00000000 890f2f18 00000000 00000000 0x890f2f18


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    vsdatant+450c1
    a983a0c1 c20c00 ret 0Ch

    SYMBOL_STACK_INDEX: 4

    SYMBOL_NAME: vsdatant+450c1

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: vsdatant

    IMAGE_NAME: vsdatant.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 473b79f9

    FAILURE_BUCKET_ID: 0xc2_7_TCPc_vsdatant+450c1

    BUCKET_ID: 0xc2_7_TCPc_vsdatant+450c1

    Followup: MachineOwner
    ---------
     
  5. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    As per your minidump read: Probably caused by : vsdatant.sys

    If you google this you will find vsdatant.sys is a driver for Zone Alarm. Many people have experienced issues with this ZA driver.

    1. Either update ZA or...

    2. Go to their forums and post your issues with this driver and how it is causing crashes. They should have an answer there.
     
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