I followed your instructions, but most of the options you mentioned were already set, but there were a few exceptions: All the options you instructed me to set were already correctly configured up to step 4. Upon opening the choose programs dialogue in step 4, "all programs" was already selected. However, I noticed a "Do not report errors for these programs" box just below it, and it had an entry called soffice.exe . I removed this entry. Under startup and recovery, all the options you had requested were already selected, except for automatic restart, which I had previously unselected because I want the computer to show the bluescreen, and not inexplicably restart. Also, when selecting write debugging information under the startup and recovery, small memory dump is listed as 128kb instead of 64kb. This was the default option. There is no small memory dump 64kb option, the only options are small memory dump 128kb, kernel memory dump, and complete memory dump.