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Blue Screen of Death every day now, please help

By alxmiller
Apr 16, 2009
  1. Hi,

    If anyone could help me I would be most grateful.

    I have a dell studio desktop with 2 screens and I think the reason I keep getting the blue screen is related to the graphics card or screens.

    These are the recent error messages I've been getting after the blue screen:



    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: a
    BCP1: 00000004
    BCP2: 00000002
    BCP3: 00000000
    BCP4: 824AC979
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini041609-02.dmp
    C:\Users\Alex\AppData\Local\Temp\WER-81666-0.sysdata.xml
    C:\Users\Alex\AppData\Local\Temp\WER6FC2.tmp.version.txt


    *****

    If anyone could help I would be so grateful - it's getting the blue screen pretty much daily now which is killing me!

    Thanks a lot!
    Alex
     
  2. FoReWoRd

    FoReWoRd TS Rookie Posts: 204

    does it occur whilst doing anything in particular eg gaming,or any GPU intensive application?
     
  3. alxmiller

    alxmiller TS Rookie Topic Starter

    Hi,

    Thanks for your reply.

    No, this is just whilst I am working on word, internet etc - in fact, it even happens when i put the PC into sleep mode from time to time. I do that before at the end of the evening and then in the morning it has restarted!

    I've updated all the drivers etc for the monitors, I'm completely stuck.

    Would it help if I posted the actual files mentioned here:

    Files that help describe the problem:
    C:\Windows\Minidump\Mini040809-01.dmp
    C:\Users\Alex\AppData\Local\Temp\WER-119949-0.sysdata.xml
    C:\Users\Alex\AppData\Local\Temp\WER933.tmp.version.txt

    Thanks.
     
  4. FoReWoRd

    FoReWoRd TS Rookie Posts: 204

    Well it would help but I don't have specific tools to verify the .dmp file. what makes you think that it is your video card?
     
  5. alxmiller

    alxmiller TS Rookie Topic Starter

    Well, it's because when I got this computer they had the incorrect graphics card installed to handle the dual monitors.

    It was then replaced and the monitors work fine - I had a blue screen from then on about once per 2 weeks or so - ever since i've tried to fix it (updating drivers etc) it's got worse.
     
  6. FoReWoRd

    FoReWoRd TS Rookie Posts: 204

    i have 3 questions, if you don't mind awnsering:
    1. Make/Model of your computer?
    2. Specific Model of your Video Card?
    3. Wattage/Ampere of your PSU
     
  7. alxmiller

    alxmiller TS Rookie Topic Starter

    Hi,

    Make/Model: Dell Studio 540S
    Display adaptor: ATI Radeon HD 2400 Pro
    Monitors: 2 x Dell S1709W

    How do I find out about the PSU?

    I'm really grateful for your help - thank you.

    Alex
     
  8. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Uninstall Ad-Aware is the fix
     
  9. alxmiller

    alxmiller TS Rookie Topic Starter

    really - how did you work that out? did you analyze the .dmp file?

    Thanks,
    Alex
     
  10. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

  11. alxmiller

    alxmiller TS Rookie Topic Starter

    Thank you both for your help - I hope this works!

    I just got rid of Ad-Aware completely because I use another one.

    Really hope it works!

    Thanks,
    Alex
     
  12. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

  13. FoReWoRd

    FoReWoRd TS Rookie Posts: 204

    or you can open up the case (voiding the warranty) and read the details on a small box at the top of the case
     
  14. alxmiller

    alxmiller TS Rookie Topic Starter

    Hi again,

    I went ahead and uninstalled the Ad-aware but unfortunately I'm still getting the blue screen. It didn't happen for a day or two but just happened now - twice in a row!

    Would someone be able to look at my .dmp files? I would be most grateful as there is clearly something wrong :(

    Thank you,
    Alex

    PS - I've uploaded the last 2 since uninstalling Ad-aware.
     
  15. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Inside the 2 Minidumps:
    This could be as simple as updating your manufacture drivers
    But I'm thinking it's more likely malware issue. Have a look here on running through the 8-Step malware removal process
     
  16. alxmiller

    alxmiller TS Rookie Topic Starter

    Hi,

    Thanks again for the ongoing advice.

    I have done the 8-step Malware removal process as well as updating my drivers and it's still happening - more than before to be honest.

    The malware process found quite a few threats and they are all removed. I also installed all of the critical drivers etc but still no luck.

    I'm convinced it's something to do with my graphics card, monitors etc - what else can I possibly do?

    Thank you for your patience,

    Alex
     
  17. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    It probably would have been better that you created a thread in the Virus & Malware removal forum, so as support could confirm that you are clean.

    But if you're convinced it may be graphics card, monitors etc, then the only way to be sure is ny replacing them (for a test) with known good hardware. Assuming you are not a computer shop we may be a little stuck there :suspiciou
     
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