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Blue screen of death

By duane007
Jun 6, 2008
  1. When I try to switch on my desktop computer a blue screen comes up and says:

    A problem has been detected and windows has been shut down to prevent damage to your computer.

    If this is the 1st time you hav seen this stop error screen, restart your computer. If it appears again follow these steps.

    disable, or uninstall any anti virus, disk deframentation, backup utilities and check your hard drive config and check for any updated drivers.

    Run chk-dsk /f to check for hard drive corruption.

    it tells me to do all that but i cant seem to access anything but the blue screen error. ive tryed restarting many times.

    also this comes up at the bottom

    ***stop*** 0x00190203, 0x2388820, 0xc0000102, 0x00000000


    Thnx pls reply soon!
     
  2. raybay

    raybay TS Evangelist Posts: 7,241   +9

    Very likely that your hard drive has failed permanently... How old is it.

    Those codes are merely the memory dump resulting from the failure.

    Try cold booting in SAFE MODE. If it boots up, it will take a while.
    But when it comes up, go to Start-> Run-> then chk-dsk /f
     
  3. duane007

    duane007 TS Rookie Topic Starter

    ive tryed in safe mode but it just keeps going to blue screen ive had the computer for 3 years.
     
  4. duane007

    duane007 TS Rookie Topic Starter

    lately when i was using it the computer was freezing alot = (
     
  5. duane007

    duane007 TS Rookie Topic Starter

    4 years even
     
  6. duane007

    duane007 TS Rookie Topic Starter

    ive tried all options in f8 while booting up
     
  7. duane007

    duane007 TS Rookie Topic Starter

    but i cant seem to access windows
     
  8. fullmetalvegan

    fullmetalvegan TS Enthusiast Posts: 123

    Looks like it might be hard drive failure and/or another component. Only way to find out is to troubleshoot and switch parts around, but I don't imagine you have a spare hard drive around?
     
  9. duane007

    duane007 TS Rookie Topic Starter

    im not sure what does it look like and does it come with the computer or you buy separate.

    if not could i buy from a local pc shop
     
  10. duane007

    duane007 TS Rookie Topic Starter

    does it matter what gb the hard drive is or not?
     
  11. duane007

    duane007 TS Rookie Topic Starter

    because ive been looking at some 80gb- 160 gb im not sure which 1
     
  12. duane007

    duane007 TS Rookie Topic Starter

    is it because my computer is old?
     
  13. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

  14. duane007

    duane007 TS Rookie Topic Starter

    when i put cds in nothing happens
     
  15. duane007

    duane007 TS Rookie Topic Starter

    also what should i have on the cds?
     
  16. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    You need to change the boot order via the BIOS. Set it to boot from the CD first.
     
  17. duane007

    duane007 TS Rookie Topic Starter

    soz i dont know what the hell u talking bout
     
  18. fullmetalvegan

    fullmetalvegan TS Enthusiast Posts: 123

    All PC components can be bought seperate, when you buy a store PC, you're only paying for them to buy the parts for you and build it for you basically. You can pick up a new hard drive from any local pc store, how ever you will need to install it and remove the old one, if you aren't comfortable with that you can have the PC store techs handle this no doubt. Just mention you think it is hard drive failure.

    For now though to change the boot order, when the computer first starts up and displays the motherboard screen/info stuff, hold down DEL to enter the BIOS (a blue background screen with white text options generally). Once in there, you need to look under a Boot option for Boot Device Priority.

    Set the first priority to CD-ROM and then press F10 to save settings and reboot. This will allow your system the option of checking the CD drive to boot from instead of bypassing this and going directly into Windows.

    You will then see a option saying something along the lines of, press enter to boot from cd/dvd now.

    Hope this helps. =]
     
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