TechSpot

Blue screen of Death

By Simplelies
Jun 10, 2010
  1. Hello guys,

    I am looking for some help with my computer constantly getting the BSOD. I have attached the log files and hopefully you guys can help me out. I also have a problem with the computer taking a long time to boot up when restarted or turned on. Please feel free to ask any further information.

    Thanks in advance.

    -Simplelies
     

    Attached Files:

  2. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    Since you apparently run through 8 steps, how come you don't have any antivirus program running?

    Malwarebytes log shows "No action taken" after each line.
    Please, re-run MBAM and fix all issues this time around.
    Post new log.

    Download BlueScreenView (in Zip file)
    No installation required.
    Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
    When scanning is done, go Edit>Select All.
    Go File>Save Selected Items, and save the report as BSOD.txt.
    Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
     
  3. Simplelies

    Simplelies TS Rookie Topic Starter Posts: 16

    Thank you for your reply Broni. Sorry I was late in getting the info. Here is the BSOD report and the Mbam report attached. Sorry i could not paste BSOD report in the message as it was too long.

    Thanks again.
     

    Attached Files:

  4. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    You didn't answer my question:
     
  5. Simplelies

    Simplelies TS Rookie Topic Starter Posts: 16

    I didn't, now I do. I felt it was slowing my computer down.
     
  6. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    Being without any AV program is not acceptable and it's not worth cleaning any computer without an AV program.

    We'll get to it in a moment...
    I hope, you have Windows firewall on?
    How much RAM do you have?

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt"
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
     
  7. Simplelies

    Simplelies TS Rookie Topic Starter Posts: 16

    Hey again,

    I have about 4 gig ram. Yes, I do have Windows firewall activated. Here is the combofix log you requested.

    Thanks again Broni.
     

    Attached Files:

    • log.txt
      File size:
      17.2 KB
      Views:
      2
  8. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    Sure thing :)

    So far, we don't see much...

    1. Please open Notepad
    • Click Start , then Run
    • Type notepad .exe in the Run Box.

    2. Now copy/paste the entire content of the codebox below into the Notepad window:

    Code:
    File::
    c:\windows\system32\ezsidmv.dat
    
    

    3. Save the above as CFScript.txt

    4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.

    [​IMG]


    5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:
    • Combofix.txt
     
  9. Simplelies

    Simplelies TS Rookie Topic Starter Posts: 16

    Here you go Broni.
     

    Attached Files:

  10. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    Uninstall Combofix:
    Go Start > Run [Vista users, go Start>"Start search"]
    Type in:
    Combofix /Uninstall
    Note the space between the "Combofix" and the "/Uninstall"
    Click OK (Vista users - press Enter).
    Restart computer.

    ===================================================================

    Download OTL to your Desktop.

    * Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    * Under the Custom Scan box paste this in:



    netsvcs
    %SYSTEMDRIVE%\*.exe
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    CREATERESTOREPOINT



    * Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.
     
  11. Simplelies

    Simplelies TS Rookie Topic Starter Posts: 16

    Here you go Broni. Again, I had to attach them because they were too long.

    Thanks Bron.
     

    Attached Files:

  12. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    All looks good :)

    1. Download Temp File Cleaner (TFC)
    Double click on TFC.exe to run the program.
    Click on Start button to begin cleaning process.
    TFC will close all running programs, and it may ask you to restart computer.


    2. Go to Kaspersky website and perform an online antivirus scan.

    1. Disable your active antivirus program.
    2. Read through the requirements and privacy statement and click on Accept button.
    3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    4. When the downloads have finished, click on Settings.
    5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

    • Spyware, Adware, Dialers, and other potentially dangerous programs
      [*] Archives
      [*] Mail databases
    6. Click on My Computer under Scan.
    7. Once the scan is complete, it will display the results. Click on View Scan Report.
    8. You will see a list of infected items there. Click on Save Report As....
    9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.
     
  13. Simplelies

    Simplelies TS Rookie Topic Starter Posts: 16

    Hey Bron, sorry this is late. I posted the kaspersky scan results below.

    Thanks again.
     

    Attached Files:

  14. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    Run OTL
    • Under the Custom Scans/Fixes box at the bottom, paste in the following

      Code:
      :OTL
      
      :Services
      
      :Reg
      
      :Files
      C:\Documents and Settings\Yousafzai\My Documents\Downloads\windows 7 64bit also with everything\loader\not sure!\7Loader By Orbit30 & Hazar v1.2.exe
      
      :Commands
      [purity]
      [emptytemp]
      [emptyflash]
      [resethosts]
      [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.
     
  15. Simplelies

    Simplelies TS Rookie Topic Starter Posts: 16

    Here you go Sir. I was just wondering does Kaspersky remove the trojan itself that it detects?

    Thanks.


    All processes killed
    ========== OTL ==========
    ========== SERVICES/DRIVERS ==========
    ========== REGISTRY ==========
    ========== FILES ==========
    C:\Documents and Settings\Yousafzai\My Documents\Downloads\windows 7 64bit also with everything\loader\not sure!\7Loader By Orbit30 & Hazar v1.2.exe moved successfully.
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: LocalService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes

    User: NetworkService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes

    User: Yousafzai
    ->Temp folder emptied: 112920335 bytes
    ->Temporary Internet Files folder emptied: 5190785 bytes
    ->Java cache emptied: 128094 bytes
    ->FireFox cache emptied: 0 bytes
    ->Google Chrome cache emptied: 46031525 bytes
    ->Flash cache emptied: 2568 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 157.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: LocalService

    User: NetworkService

    User: Yousafzai
    ->Flash cache emptied: 0 bytes

    Total Flash Files Cleaned = 0.00 mb

    C:\WINDOWS\System32\drivers\etc\Hosts moved successfully.
    HOSTS file reset successfully

    OTL by OldTimer - Version 3.2.6.0 log created on 06132010_125656

    Files\Folders moved on Reboot...

    Registry entries deleted on Reboot...
     
  16. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    Online scan? No.

    OTL Clean-Up
    Clean up with OTL:

    * Double-click OTL.exe to start the program.
    * Close all other programs apart from OTL as this step will require a reboot
    * On the OTL main screen, press the CLEANUP button
    * Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    When done...


    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point.

    Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista and 7:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    2. Restart computer.

    3. Turn System Restore on.

    4. Make sure, Windows Updates are current.

    5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run defrag at your convenience.

    8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    9. Please, let me know, how is your computer doing.
     
  17. Simplelies

    Simplelies TS Rookie Topic Starter Posts: 16

    Hey Broni, thank you for your help over the last couple days. The machine already seems to be running faster and no BSOD since then. Still taking a long time to load up but I guess that is related to something else.

    Thanks again.
     
  18. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    Way to go!! [​IMG]
    Good luck and stay safe :)
     
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