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Blue screen physical dump

By sandyyx3
Feb 29, 2012
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  1. I've started getting a blue screen that says something about a physical memory dump and when windows restarts it shows this for the details box that comes up:

    Problem signature:
    **Problem Event Name:****BlueScreen
    **OS Version:****6.1.7601.2.1.0.768.3
    **Locale ID:****1033

    Additional information about the problem:
    **BCCode:****119
    **BCP1:****0000000000000001
    **BCP2:****000000000007C0DC
    **BCP3:****000000000007C10A
    **BCP4:****000000000007C10A
    **OS Version:****6_1_7601
    **Service Pack:****1_0
    **Product:****768_1

    How can I fix this?

    I have a Gateway DX4850 that is a Intel i5-2300 CPU @ 2.80 GHz and 6 GB RAM

    Some other specs:

    Memory Type: DDR3


    Total Memory Size: 6GB


    Memory Slots (Total): 4


    Memory Slots (Available): 0


    Memory Configuration: 2 x 1GB & 2 x 2GB

    Maximum Memory Supported: 16GB - 64 bit


    Processor Brand: Intel


    Processor Class: Core i5


    Processor Number: i5-2300


    Processor Speed: 2.8GHz


    Processors Onboard: 1


    Interface: SATA
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,934   +167

    Go here and follow the directions to test your memory, hard drive and then how to post any minidumps:
    http://www.techspot.com/vb/topic51365.html
    Take your time, it's a lot to do... What you posted is not enough
     
  3. sandyyx3

    sandyyx3 TS Rookie Topic Starter Posts: 17

    I added a bit more information
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,934   +167

    Okay now,
    test the memory. If it passes, test the hard drive, then post any minidumps... The instructions are in the link I posted, for testing the memory, hard drive and posting any minidumps
     
  5. sandyyx3

    sandyyx3 TS Rookie Topic Starter Posts: 17

    How do I test the hard drive?
     
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,934   +167

    Have you tested the memory? Don't you understand the instructions given in the link I posted?
     
  7. sandyyx3

    sandyyx3 TS Rookie Topic Starter Posts: 17

    I've PMed you, please answer back when you can
     
  8. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,934   +167

    So did you test the hard drive? We can't be of much help if you don't do what we suggest. Nice job providing the computers specs, but not much info on what you are doing when the BSOD's happen. You say that you leave the computer on all the time. Open up the case and check to see if it is clean inside and all the fans are working normally
     
  9. sandyyx3

    sandyyx3 TS Rookie Topic Starter Posts: 17

    Yes I performed the Windows Memory Diagnostic and the problem still happens, I have no idea what to do when you say post the minidumps
     
  10. sandyyx3

    sandyyx3 TS Rookie Topic Starter Posts: 17

    I found the minidump file but it's not letting me post it?
     
  11. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,934   +167

    "Run a complete disk check. Click start/run and type chkdsk /f /r and press the enter key"...

    This is for a hard drive check. Memory testing is different. Memtest86 is for memory testing. You have to ZIP your minidumps before you can post them. This is called compressing the files
     
     
  12. sandyyx3

    sandyyx3 TS Rookie Topic Starter Posts: 17

    When I did the start & run nothing would pop up, here is the minidump
    -- I also opened up my desktop and cleaned it up
     

    Attached Files:

  13. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,934   +167

    Okay,
    The minidump shows igdkmd64.sys. This is related to an Intel HD Graphics driver. Do you know what video type your computer is using? You can start a hard drive test by going into Computer, and right-click on the C drive. Select Properties, Tools, check now, and check both boxes, press Start and select Schedule a disk check. Shut down the computer and start it up again. The disk check with start. Let it finish
     
  14. sandyyx3

    sandyyx3 TS Rookie Topic Starter Posts: 17

  15. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,934   +167

    Okay good,
    Looks like you either have Nvidia or ATI graphics video so I don't know why the Intel thing came up... I'm betting you have Nvidia. Is Windows 7 fully updated? You may want to run Windows Update manually and include all the optional updates. Somewhere in doing that you may find that the computer stops blue screening
     
  16. sandyyx3

    sandyyx3 TS Rookie Topic Starter Posts: 17

    Hard drive test is still running and my computer always has a icon on the lower right side saying Intel(R) HD Graphics. I'm almost positive windows 7 is fully updated, how would I check?

    EDIT: The hard drive test finished but when I logged in I didn't see any notifications on the results
     
  17. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,934   +167

    Did you notice if during the test, was there any notice of files being deleted or fixed? There is no results saved, only a summary of what was done at the end of the check, just before the computer boot back into Windows... In any case, see if the computer settles down
     
  18. sandyyx3

    sandyyx3 TS Rookie Topic Starter Posts: 17

    Didn't see any at least before I went to bed, it stopped for 2 days, I just got one again now. Here is the minidump of todays BSOD
     

    Attached Files:

  19. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,934   +167

    Okay we are back to the video driver (Intel(R) HD Graphics), the minidumps include:
    dxgmms1.sys
    idgkmd64.sys
    watchdog.sys

    Do you have CyberLink's Power DVD installed? It is really a nice computer. You shouldn't be having all this trouble :(
     
  20. sandyyx3

    sandyyx3 TS Rookie Topic Starter Posts: 17

    Yes I do have it installed, should I delete it? I never use the Cyberlink Power DVD. Me too :(
     
  21. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,934   +167

    Yes, uninstall it... Windows 7 has it's own DVD player built in
     
  22. sandyyx3

    sandyyx3 TS Rookie Topic Starter Posts: 17

    Done. Anything else?
     
  23. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,934   +167

    Give it some time, and see if the BSOD's stop
     
  24. sandyyx3

    sandyyx3 TS Rookie Topic Starter Posts: 17

    Just happened again now, here is the minidump
     

    Attached Files:

  25. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,934   +167

    Minidumps are basically the same... as before. Can you do a clean install of Windows?
     


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